Quality Manager – Telehealth

CareTalk Health

. Own quality performance across RN, provider, PSS, and Engager calls and documentation, as well as organization-wide clinical quality outcomes .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $83,000 - $93,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality management and assurance within healthcare, with a focus on clinical outcomes, data analysis, and team leadership. Proficient in developing quality standards, conducting audits, and mentoring staff to enhance performance and compliance.

Highest-signal resume keywords

Registered Nurse (RN) LicenseQuality Management ExperienceData Analysis and Dashboard DevelopmentSupervisory ExperienceClinical Quality Standards Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceClinical AuditData AnalysisQuality ScorecardsHEDIS MonitoringChart ReviewCall EvaluationRoot Cause AnalysisQuality ReportingClinical Protocol Compliance

Soft Skills

Interpersonal SkillsConstructive FeedbackCoaching and MentoringEffective People LeadershipCommunication Skills

Tools & Technologies

ExcelBI ToolsEMRsCRM PlatformsQA DashboardsCall Recording ToolsWindows 10MacOS 14 SonomaGoogle ChromeAmazon Workspaces

Certifications & Qualifications

Active RN LicenseMulti-State License Compact

Industry Keywords

TelehealthChronic Care ManagementAmbulatory CareClinical Quality OutcomesHealthcare ComplianceQuality StandardsQuality ReviewersIncident ReviewsInternal AuditsRegulatory Requirements

Tech Stack

Tools & technologies

LinuxMacOS

About the role

Key responsibilities & impact

Own quality performance across RN, provider, PSS, and Engager calls and documentation, as well as organization-wide clinical quality outcomes
Define and maintain quality standards, audit criteria, and scorecards
Set the quality strategy and roadmap with the SVP of Clinical Services
Monitor HEDIS and other quality measures and align reviews with gap closure and improved results
Hire, supervise, and develop Quality Reviewers; assign workload and manage daily operations
Conduct reviewer calibration sessions
Coach and mentor Quality Reviewers in chart review, call evaluation, and provider feedback
Manage reviewer one-on-ones, feedback, and development plans
Design and maintain quality dashboards and reporting tools
Build and analyze datasets to identify trends, root causes, and improvement opportunities
Use Excel, reporting tools, and QA platforms to turn audit data into actionable insights
Present findings, trends, and recommendations to executive leadership
Partner with clinical leadership on improvement plans and targeted education
Ensure documentation and interactions meet internal standards, clinical protocols, and regulatory requirements
Serve as subject matter expert on quality standards
Participate in incident reviews, root cause analyses, and internal or external audits
Collaborate with operations, compliance, and QA-adjacent teams on metrics, workflows, and reporting
Report to the SVP of Clinical Services

Requirements

What you’ll need

Active, unrestricted Registered Nurse (RN) license required; multi-state license compact
3+ years of clinical experience, including telehealth, ambulatory, or chronic care management preferred
Prior experience in quality management, quality assurance, or clinical audit within a healthcare setting
Supervisory or team-lead experience strongly preferred
Excellent computer skills, including demonstrated experience building and analyzing data (e.g., dashboards, spreadsheets, quality scorecards, BI tools)
Comfortable using EMRs, CRM platforms, call recording tools, and QA dashboards
Strong interpersonal skills and ability to deliver direct, constructive feedback to providers, RNs, and clinical staff
Sound clinical judgment and a rigorous, data-driven approach to quality
Effective people leadership and reviewer development skills
Windows or Apple (macOS) computer only; no Chromebooks, Linux machines, or smartphones
Windows 10 or macOS 14 Sonoma minimum
Intel Core i5 or AMD equivalent (Windows) or Apple Silicon (Macs)
16 GB RAM
Wired headphones required; no built-in microphones
Minimum internet speed of 100 Mbps download and 50 Mbps upload
Ethernet cable connecting computer directly to router
Google Chrome with Amazon Workspaces
Webcam required for video calls
Reliable internet connectivity and secure, private workspace
All work must be performed physically within the United States; international work is not permitted during scheduled work hours

Benefits

Comp & perks

Fully remote role
High visibility and impact
Opportunity to shape learning and development in a growing healthcare organization
Collaborative, cross-functional team environment