Account Manager

CareXM

. Manage the needs of CareXM’s key accounts as a client advisor and advocate .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic account management and client advocacy, with a strong focus on relationship development and revenue growth in the healthcare sector. Proficient in utilizing Salesforce for project reporting and forecasting while effectively communicating complex ideas to diverse stakeholders.

Highest-signal resume keywords

Strategic Account ManagementSalesforce ProficiencyHealthcare Industry ExperienceRelationship Development SkillsExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRevenue Growth StrategiesProblem ResolutionClient AdvocacyOperational Meeting Preparation

Soft Skills

EmpathySelf-AgencyMotivationTrust BuildingLeadership

Tools & Technologies

SalesforceCareXM ProductsHealthcare Technology

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

HealthcareC-Level Executive EngagementEnterprise-Level Client RelationshipsClinical TermsHospice and Home Health

About the role

Key responsibilities & impact

Manage the needs of CareXM’s key accounts as a client advisor and advocate
Retain and grow revenue through strategic account management
Work directly with CareXM clients and internal teams to retain key accounts
Manage relationships for an assigned number of key accounts
Develop strategic account plans supporting customer satisfaction, revenue growth, and client referrals
Work closely with healthcare professionals
Act as a trusted advisor and advocate
Travel occasionally to support client relationships and/or the sales team
Prepare and deliver informed Quarterly Business Reviews to executive team members
Coordinate with Sales, IT, Implementations, Customer Support, Training/Quality, Operations, and other internal teams to ensure consistent service delivery
Lead and facilitate resolution of client issues, changes, or enhancements
Introduce and implement service enhancements with clients
Create meeting agendas and document meeting notes and client communications
Develop creative solutions within available options
Communicate client changes and updates to internal teams
Maintain frequent and effective client contact, particularly during account upgrades or changes
Serve as a subject-matter expert on best practices and policies
Monitor industry trends and their impact on customers
Prepare and deliver operational Weekly/Monthly meetings and Quarterly Executive Business Reviews
Upsell available tools and solutions to meet client objectives
Execute promised deliverables effectively

Requirements

What you’ll need

Bachelor’s degree
5+ years of sales and/or account management experience required
2+ years of experience working with large accounts desired
Previous experience working in the healthcare industry or with healthcare technology
Strong relationship development and management skills
High level of self-agency and empathy
Ability to demonstrate extreme ownership over a dedicated set of accounts, supporting larger Hospice and Home Health organizations across the country
Experience utilizing strategic account management practices
Proven track record of managing and scaling high-value, enterprise-level client relationships
Exceptional communication skills with the ability to articulate complex ideas clearly to stakeholders at all levels, from frontline teams to executive leadership (C-suite)
Ability to quickly learn key characteristics of new products/solutions and communicate their value to customers
Excellent problem resolution skills
Ability to develop and maintain relationships with C-Level executives
Ability to establish oneself as a trusted advisor
Ability to lead a diverse group in addressing customer needs
Highly motivated and results-oriented
Previous experience using Salesforce as the project reporting tool and forecasting method, preferred
Ability to occasionally travel to support customers and/or industry conferences
Familiarity with clinical terms, processes, and procedures
Deep knowledge and understanding of CareXM products, tools, and services

Benefits

Comp & perks

Health insurance
Flex Spending/Health Savings Accounts
Dental Insurance
Vision insurance
Short Term Disability
A Day of service (8 hrs to volunteer in addition to earned PTO)
Paid training
Paid time off
401(k) plan
Life insurance
Employee assistance program