CareXM

Account Manager

• Manage the needs of CareXM’s key accounts as a client advisor and advocate
• Retain and grow revenue through strategic account management
• Work directly with CareXM clients and internal teams to retain key accounts
• Manage relationships for an assigned number of key accounts
• Develop strategic account plans supporting customer satisfaction, revenue growth, and client referrals
• Work closely with healthcare professionals
• Act as a trusted advisor and advocate
• Travel occasionally to support client relationships and/or the sales team
• Prepare and deliver informed Quarterly Business Reviews to executive team members
• Coordinate with Sales, IT, Implementations, Customer Support, Training/Quality, Operations, and other internal teams to ensure consistent service delivery
• Lead and facilitate resolution of client issues, changes, or enhancements
• Introduce and implement service enhancements with clients
• Create meeting agendas and document meeting notes and client communications
• Develop creative solutions within available options
• Communicate client changes and updates to internal teams
• Maintain frequent and effective client contact, particularly during account upgrades or changes
• Serve as a subject-matter expert on best practices and policies
• Monitor industry trends and their impact on customers
• Prepare and deliver operational Weekly/Monthly meetings and Quarterly Executive Business Reviews
• Upsell available tools and solutions to meet client objectives
• Execute promised deliverables effectively

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Account Manager