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About the role
Key responsibilities & impact- Handle customer quality requests, providing expertise in quality systems, manufacturing processes, and product lines
- Collaborate with internal teams to address customer needs and concerns related to product safety, quality, and regulatory compliance
- Apply food, safety, and regulatory support practices to respond to quality requests, assist with problem-solving, and complete required documentation
- Collaborate with Sales, Logistics, Customer Service, and Production Operations
- Support the continuous improvement of internal processes to standardize, simplify, and automate tasks
- Support compliance with customer specifications and other requirements
- Handle basic issues under direct supervision and escalate complex issues to the appropriate team
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree in Food Engineering, Chemistry, or a related field
- Knowledge of quality tools and certifications, including FSSC 22000
- Knowledge of food manufacturing processes
- Experience with quality management systems and food safety systems
- Power BI knowledge preferred
- Customer service experience preferred
- Experience in project management and continuous improvement preferred
- English and Spanish proficiency preferred
Benefits
Comp & perks- An inclusive and diverse work environment
- Treatment with dignity and respect
- Protection from discrimination and harassment
- Compliance with national and local nondiscrimination and employment laws and regulations
- Remote work opportunity, as indicated in the title and the #LI-Remote tag
