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About the role
Key responsibilities & impact- Handle customer quality inquiries
- Provide expertise in quality systems, manufacturing processes, and product lines
- Collaborate with internal teams to address customer needs related to product safety, quality, and regulatory compliance
- Apply food safety and regulatory support practices
- Assist with issue resolution and documentation requirements
- Collaborate with Sales, Logistics, Customer Service, and Manufacturing Operations
- Support continuous improvement initiatives to standardize, simplify, and automate tasks
- Support compliance with customer specifications
- Handle basic issues under supervision and escalate complex matters
- Perform other assigned duties
Requirements
What you’ll need- Bachelor’s degree in Food Engineering, Chemistry, or a related field
- Knowledge of quality tools and certifications, including FSSC 22000
- Knowledge of food manufacturing processes
- Experience with quality management and food safety systems
- Knowledge of Power BI (preferred)
- Customer service experience (preferred)
- Experience in project management and continuous improvement (preferred)
- English and Spanish proficiency (preferred)
Benefits
Comp & perks- Inclusive and diverse work environment
- Commitment to treating everyone with dignity and respect
- Commitment to nondiscrimination and harassment prevention
