Senior Director, Global Service Now Platform

Cargill

. Own and direct the strategy, engineering, reliability, security, adoption, and business value of CargillNow, Cargill's enterprise ServiceNow platform .

Posted 11/5/2026full-timeWayzata • Minnesota • United StatesSenior💰 $190,000 - $280,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading enterprise platforms and IT service management, with a strong focus on strategic planning, platform governance, and the adoption of innovative technologies. Proven ability to manage global teams, drive accountability, and enhance employee digital experiences through automation and intelligent solutions.

Highest-signal resume keywords

Enterprise Platform LeadershipServiceNow CapabilitiesAI and Intelligent AutomationPlatform Governance and ArchitectureIT Service Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT Service ManagementPlatform EngineeringWorkflow AutomationMajor Incident ManagementService CatalogCMDB/CSDMPredictive CapabilitiesGenerative AIAgentic AIDigital Experience Simplification

Soft Skills

Team ManagementCoachingAccountabilityInclusive Team Culture

Tools & Technologies

ServiceNowAI TechnologiesAutomation Tools

Industry Keywords

IT Operations ManagementDisaster RecoveryBusiness Continuity PlanningVendor ManagementContract Negotiations

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Own and direct the strategy, engineering, reliability, security, adoption, and business value of CargillNow, Cargill's enterprise ServiceNow platform
Lead a global, product-oriented organization spanning platform engineering, IT service management, IT operations management, catalog engineering, major incident management, and lifecycle execution
Move the platform toward an enterprise operating system for digital work through automation, data, AI, and reusable engineering
Own and direct strategic planning for information technology infrastructure
Own and validate the information technology infrastructure budget
Direct vendor and service-provider relationships and contract negotiations
Provide technical direction for continuous system monitoring and maintenance
Direct security protocols and regulatory compliance
Direct disaster recovery and business continuity planning
Champion continuous improvement and adoption of new technologies and industry standards
Manage strategic partnerships with senior internal and external stakeholders
Manage, coach, develop, and hold team members accountable while fostering an inclusive team culture

Requirements

What you’ll need

8 years experience leading enterprise platforms, IT service management, IT operations, platform engineering, or related technology functions within a large, complex organization
Demonstrated experience leading enterprise-wide ServiceNow capabilities across ITSM, ITOM, Service Catalog, CMDB/CSDM, workflow automation, Major Incident Management, or employee service experiences
Demonstrated experience establishing platform governance, architecture and engineering standards enabling scalability, reliability, security, integration, and responsible platform growth
Experience leading globally distributed technical teams and leaders, including building organizational capability, developing talent, establishing accountability, and driving consistent execution across regions
Preferred 12 years of relevant experience
Demonstrated experience using AI, generative AI, agentic AI, intelligent automation, predictive capabilities, or ServiceNow AI capabilities
Demonstrated success simplifying employee digital experiences, including service portals, catalogs, self-service, knowledge management, virtual agents, and automated fulfillment

Benefits

Comp & perks

Discretionary incentive award
Comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked