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Caribou

Customer Success Manager – Enterprise

Caribou

. Own customer performance end-to-end, from implementation through renewals and scale-ups, for enterprise agencies and strategic accounts .

Posted 11/3/2026full-timeToronto • CanadaJuniorMid-Level💰 CA$80,000 - CA$95,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in customer performance management, focusing on implementation, renewals, and scaling for enterprise accounts. Proficient in collaborating with cross-functional teams to enhance customer value through innovative strategies and data analysis.

Highest-signal resume keywords
Customer Success ManagementData AnalysisStakeholder CollaborationSaaS Product ExperienceRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Customer Journey MappingPlaybook DevelopmentData ManagementImplementation StrategiesPerformance Metrics
Soft Skills
Excellent CommunicationAdaptabilityAttention to DetailStorytelling SkillsEmpathy
Industry Keywords
Home CareHealthcareHigh-Growth StartupsEnterprise AccountsCross-Functional Collaboration

About the role

Key responsibilities & impact
  • Own customer performance end-to-end, from implementation through renewals and scale-ups, for enterprise agencies and strategic accounts
  • Lead and coordinate launches of new customers across North America
  • Collaborate with cross-functional teams to identify solutions to customer issues and maximize customer value
  • Support home care agencies with innovative strategies, best practices, and data analysis
  • Build repeatable systems as the company scales, including playbooks and customer journey mapping
  • Work cross-functionally with product, operations, integrations, and other teams on strategic projects and growth opportunities
  • Collaborate with executive and senior-level stakeholders
  • Identify and manage risks to customer value attainment
  • Influence product enhancements to maximize value for enterprise home care companies

Requirements

What you’ll need
  • 2+ years of working with customers or managing relationships
  • Bonus for consulting, high-growth startups, or home/healthcare experience
  • Excellent written and verbal communication skills
  • Ability to adapt to different situations and stakeholders
  • Excellent organization and attention to detail
  • Experience in Customer Success, SaaS products, and/or startups is nice to have
  • Experience working with executive or senior stakeholders is nice to have
  • Comfortable working with and managing large sets of data is nice to have
  • Strong storytelling skills for presenting clear narratives to executive audiences is nice to have
  • High integrity and reliability
  • Growth mindset and openness to feedback and professional development
  • Empathy, low-ego teamwork, and self-starting ability
  • Ability to thrive in ambiguous, fast-paced environments

Benefits

Comp & perks
  • Annual performance bonus
  • Healthcare benefits
  • Summer half-days
  • Hybrid work culture with options to work remotely
  • One day a week in-office
  • Purpose-driven work addressing the caregiver shortage
  • Professional development encouraged through feedback and growth opportunities