Customer Success Specialist

Caribou

. Answer inbound customer calls from the customer call queue .

Posted 10/7/2026full-timeUnited StatesMid-LevelSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities through effective communication and problem-solving skills, ensuring accurate and timely responses to customer inquiries while maintaining detailed records. Proficient in managing high-volume communications and coordinating with internal teams to enhance customer satisfaction.

Highest-signal resume keywords

Customer CommunicationProblem-Solving MindsetHigh-Volume Email ManagementAccountabilityInternal Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Interaction ManagementLoan Payoff ProcessingDocument ReviewApplication Information VerificationEmail CommunicationPhone Communication

Soft Skills

Proactive ApproachAttention to DetailProfessionalism

Tools & Technologies

Internal Systems

Certifications & Qualifications

Pre-Employment Background Check

Industry Keywords

Customer InquiriesComplaints ProcessLender ApprovalsInsurance Binder Requests

About the role

Key responsibilities & impact

Answer inbound customer calls from the customer call queue
Provide professional, accurate, and efficient responses to customer inquiries, escalating issues as necessary
Maintain detailed notes of customer interactions in internal systems
Address loan payoff and insurance binder requests
Escalate customer complaints according to Caribou’s internal Complaints Process
Monitor and manage customer inquiries via the inbound email queue
Respond promptly and professionally to emails and record customer interactions in internal systems
Coordinate with internal team members to ensure consistent customer communication
Triage third-party emails and route them to appropriate departments or personnel
Support Pending Lender Approvals and Lender Needs More Information processes by contacting customers regarding lender requests
Review customer-submitted documents to ensure they meet lender requirements
Gather and verify missing application information that could delay a decision
Maintain clear, professional email and phone communication with lenders

Requirements

What you’ll need

Able to handle high-volume email and phone communications
Problem-solving mindset and a proactive approach to customer interactions
Strong sense of accountability and follow-through
Consistent attendance, availability, and active engagement throughout the full scheduled shift
Pre-employment background check required as a condition of employment

Benefits

Comp & perks

Eligible for annual performance-based Incentive
Equity options
401(k) retirement plan
Generous paid time off including Flexible Time Off (FTO) for all employees
100% paid parental leave for all parents
Highly subsidized medical, dental, and vision plans
Fully company-paid mental health, disability, and basic life insurance
Optional HSAs with Caribou HSA contributions
FSAs
Supplemental life and health insurance
Legal insurance
Pet insurance
Up to $1,000 per year for eligible professional development expenses
Employee referral program