Senior Loan Officer, Auto Refinancing

Caribou

. Handle inbound calls and warm leads without cold calling .

Posted 10/13/2026full-timeRemote • United StatesSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in refinancing auto loans and managing a high-volume pipeline while providing exceptional customer service. Proficient in clear communication, needs assessment, and ethical business practices in compliance with finance laws.

Highest-signal resume keywords

Refinance ExperienceLoan Officer RoleCustomer Service SkillsBilingual in Spanish/EnglishPipeline Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

RefinancingLoan ProcessingNeeds AssessmentObjection HandlingProduct Sales Expertise

Soft Skills

Clear CommunicationActive ListeningTime ManagementBuilding RapportCustomer Expectation Management

Tools & Technologies

Software PlatformsFinancial Sources

Industry Keywords

Finance LawsCompliance GuidelinesVehicle Protection ServicesExtended Service ContractsEthical Business Practices

About the role

Key responsibilities & impact

Handle inbound calls and warm leads without cold calling
Consult with and assist customers in refinancing auto loans
Advise customers on additional protection products, including vehicle protection services and other offerings
Explain loan terms, aftermarket products, and extended service contracts
Act as a product sales expert and maintain product sales attachment goals
Manage and maintain a large pipeline of prospective customers and acceptable conversion levels
Conduct business ethically and professionally according to lender guidelines, finance laws, and internal compliance guidelines
Process finance deals accurately and fairly through financial sources to secure funding
Perform needs assessments, overcome objections, and manage customer expectations
Perform other assigned duties

Requirements

What you’ll need

2 years refinance experience demonstrating success in a loan officer role
Experience handling and maintaining a high volume pipeline
Excellent customer service skills and ability to quickly build rapport with customers
Clear communication and active listening skills
Ability to process information efficiently and incorporate information in real time with customers
Ability to learn new technology and use a variety of software platforms
Excellent time management skills
Bilingual in Spanish/English is a plus
Availability to work primarily Monday through Friday during 7AM–7PM MT business hours
Required to work at least one weekend shift every four weeks, Saturday or Sunday, 8AM–5PM MT
Consistent attendance, availability, and active engagement throughout the full scheduled shift
Pre-employment background check required as a condition of employment

Benefits

Comp & perks

Monthly commission structure with uncapped commission potential
Paid training and onboarding period of 16 weeks
Equity options in the Company
401(k) retirement plan
Generous paid time off including Flexible Time Off (FTO)
100% paid parental leave for all parents
Highly subsidized medical, dental, and vision plans
Fully company-paid mental health, disability, and basic life insurance
Optional HSAs with Caribou HSA contributions
FSAs
Supplemental life and health insurance
Legal insurance
Pet insurance
Up to $1,000 per year for eligible professional development expenses
Employee referral program
Flexible day off to compensate for required weekend shift