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Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Own Caribou’s vehicle protection business and its monetization performance
- Manage product attachment rates and earnings across the F&I business
- Design and launch new sales approaches across sales and digital channels
- Define success criteria and scale or stop initiatives based on results
- Perform SQL analysis, evaluate experiments, and identify performance drivers
- Manage product-provider relationships, conduct monthly performance reviews, resolve issues, and negotiate rates
- Collaborate with Sales, Enablement, Product, Analytics, and Lender Success
- Lead partner reviews and track weekly performance
- Set the business plan, make decisions, and grow the protection business quarter over quarter
Requirements
What you’ll need- 5–8 years of experience in strategy and operations, business operations, or general management, ideally in fintech, lending, or a marketplace business
- F&I experience is a plus but not required
- Write SQL, build tracking, design experiments, and interpret results
- Track record of driving measurable results
- Understanding of sales team training, coaching, and incentives
- Comfortable working closely with a contact center
- Ability to manage partner relationships, conduct business reviews, hold partners accountable, and negotiate better terms
- Clear written and cross-functional communication
- Direct vehicle protection products (VSC, GAP) or provider experience is a bonus
- Startup experience owning a business line or P&L end to end is a bonus
- Fluency with AI tools such as LLMs is a bonus
- Pre-employment background check required
Benefits
Comp & perks- Eligible for annual performance-based Incentive
- Equity options
- 401(k) retirement plan
- Generous paid time off including Flexible Time Off (FTO) for all employees
- 100% paid parental leave for all parents
- Highly subsidized medical, dental, and vision plans
- Fully company-paid mental health, disability, and basic life insurance
- Optional HSAs with Caribou HSA contributions
- FSAs, supplemental life and health, legal, and pet insurance
- Up to $1,000 per year for eligible professional development expenses
- Employee referral program
