Oncology Case Manager

Caris Life Sciences

. Partner with internal and external stakeholders to deliver exceptional customer support and satisfaction .

Posted 11/3/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, account management, and effective communication with stakeholders. Proficient in executing customer retention strategies and maintaining knowledge of products and services in the pharma or medical device sectors.

Highest-signal resume keywords

Account ManagementCustomer Retention StrategiesExcellent Communication SkillsProblem-Solving SkillsOncology Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Interaction DocumentationUnderstanding of Clinic-Based Business PracticesProprietary Software LearningCase ManagementReimbursement and Billing Processes

Soft Skills

Organizational SkillsInterpersonal SkillsCollaboration SkillsDecision-Making Skills

Tools & Technologies

CRMCMI Platform

Certifications & Qualifications

Bachelor's DegreeValid Driver's License

Industry Keywords

PharmaMedical DeviceDiagnosticsMolecular ProfilingPHI Access

About the role

Key responsibilities & impact

Partner with internal and external stakeholders to deliver exceptional customer support and satisfaction
Execute customer retention strategies to maintain and grow existing accounts
Build and maintain value-based relationships with current customers, driving increased utilization of products and services
Maintain frequent communication with teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices
Accurately document customer interactions, updates, and value-based activities in the CRM
Develop and maintain working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions
Establish and maintain communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction
Maintain assigned company equipment and assets
Submit required reports and documentation accurately and on time
Meet or exceed assigned performance goals
Support meetings, conferences, and trade shows as needed
Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy and access to PHI
Maintain a primary focus on case management

Requirements

What you’ll need

Bachelor’s degree required
Minimum of three years of account management or customer-facing experience
Strong problem-solving and decision-making skills
Understanding of clinic-based business practices
Ability to learn proprietary software
Excellent written and verbal communication skills
Strong organizational, interpersonal, and collaboration skills
Valid driver’s license and reliable transportation
Successful completion of pre-employment requirements
Experience in pharma, medical device, or diagnostics preferred
Oncology experience preferred
Ability to sit or stand for extended periods
Ability to lift routine office materials
Periodic travel required, including possible evenings, weekends, or holidays
Access to PHI required for assisting physicians with ordering and interpretation of the CMI platform