Oncology Case Manager

Caris Life Sciences

. Maintain and grow business with existing customers within an assigned territory .

Posted 9/15/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $95,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer relationship building, with a strong focus on customer satisfaction and retention strategies. Proficient in utilizing CRM systems and understanding clinic-based business practices within the pharma, medical device, or diagnostics industries.

Highest-signal resume keywords

Account ManagementCustomer Relationship ManagementProblem-Solving SkillsExcellent Communication SkillsOncology Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM DocumentationMolecular Profiling SolutionsReimbursement ProcessesLaboratory Report DeliveryProprietary Software Learning

Soft Skills

Organizational SkillsInterpersonal SkillsCollaboration Skills

Certifications & Qualifications

Bachelor’s DegreeValid Driver’s License

Industry Keywords

PharmaMedical DeviceDiagnosticsClinic-Based Business PracticesCustomer Support

About the role

Key responsibilities & impact

Maintain and grow business with existing customers within an assigned territory
Manage customer relationships end-to-end from order initiation through delivery of the laboratory report
Partner with internal and external stakeholders to deliver exceptional customer support and satisfaction
Execute customer retention strategies to maintain and grow existing accounts
Build and maintain value-based relationships with current customers, driving increased utilization of products and services
Communicate with teammates, Customer Support, and Commercial Leadership about customer feedback, success stories, challenges, and best practices
Document customer interactions, updates, and value-based activities in the CRM
Develop and maintain working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions
Establish communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction
Maintain assigned company equipment and assets
Submit required reports and documentation accurately and on time
Meet or exceed assigned performance goals
Support meetings, conferences, and trade shows as needed
Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy and access to PHI
Maintain a primary focus on case management

Requirements

What you’ll need

Bachelor’s degree required
Minimum of three years of account management or customer-facing experience
Strong problem-solving and decision-making skills
Understanding of clinic-based business practices
Ability to learn proprietary software
Excellent written and verbal communication skills
Strong organizational, interpersonal, and collaboration skills
Valid driver’s license and reliable transportation
Successful completion of pre-employment requirements
Experience in pharma, medical device, or diagnostics preferred
Oncology experience preferred
Ability to sit or stand for extended periods
Ability to lift routine office materials
Periodic travel required, including possible evenings, weekends, or holidays

Benefits

Comp & perks

Highly competitive and inclusive medical, dental and vision coverage options
Health Savings Account for medical expenses and dependent care expenses
Flexible Spending Account to pay for certain out-of-pocket expenses
Paid time off, including: vacation, sick time and holidays
401k match and Financial Planning tools
LTD and STD insurance coverages, as well as voluntary benefit options
Employee Assistance Program
Pet Insurance
Legal Assistance
Tuition Assistance