Operational Solutions Manager

Caris Life Sciences

. Navigate and manage account priorities for proactive business solutions .

Posted 10/5/2026full-timeRemote • Washington • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing hospital and laboratory accounts, establishing vendor relationships, and delivering customer-focused solutions. Proficient in Salesforce and compliance with HIPAA guidelines while effectively collaborating with cross-functional teams.

Highest-signal resume keywords

Bachelor's Degree In Business5+ Years Experience In Business SolutionsProficient In SalesforceStrong Interpersonal SkillsExperience In Oncology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Solution ImplementationProject ManagementCritical ThinkingProblem SolvingDocumentation Management

Soft Skills

Interpersonal SkillsCommunication SkillsTeam PlayerRelationship Building

Tools & Technologies

SalesforceTableauMicrosoft Office Suite

Industry Keywords

HIPAA ComplianceHospital AdministrationLaboratory SystemsPathology NetworksOncology

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Navigate and manage account priorities for proactive business solutions
Achieve the right to do business with hospital and laboratory accounts within the assigned area
Establish vendor relationships, entity requirements, and best practices for doing business in the assigned area
Identify laboratory decision makers and facilitate engagement
Communicate and educate compliantly by phone, virtual meeting, and email
Collaborate with Senior Strategic Solutions Managers, sales teams, and other organizational stakeholders
Ensure high-quality, customer-focused service delivery
Respond promptly to customer inquiries and opportunities
Serve as a subject matter expert in hospital administration and laboratory-related areas
Track activities in Salesforce and complete other deliverables
Meet or exceed assigned deliverables, team goals, and initiatives within management timelines
Review progress, strategic challenges, and opportunities with leadership
Maintain knowledge of Caris offerings, competitive landscape, and hospital/laboratory administration issues
Submit required paperwork, business plans, reports, and expenses accurately and on time
Perform ancillary projects and related duties as assigned

Requirements

What you’ll need

Bachelor’s degree in business, management, life sciences, or related field and/or a minimum of 5 years of equivalent experience
Demonstrated experience in effectively implementing business-solution related initiatives, managing challenging situations and problem solving
Critical thinking and problem-solving skills
Experience managing timelines, projects, documentation and tracking progress, and resolving conflicts
Ability to efficiently multi-task and manage multiple projects in a fast-paced, deadline-driven, matrixed environment
Strong interpersonal skills, both written and verbal
Skills building and maintaining strong, trusting relationships with clients, internal sales teams and cross-functional departments
Proficient in CRM systems such as Salesforce, reporting tools such as Tableau, and Microsoft Office Suite
Team player and people management skills
Must maintain HIPAA and other compliance guidelines
Must successfully complete pre-employment criminal background check, drug screening, applicable credit check, and reference verification
Experience in oncology preferred
Familiarity with hospital systems and pathology networks preferred
Established relationships in hospital, laboratory, and pathology space preferred

Benefits

Comp & perks

Highly competitive and inclusive medical, dental and vision coverage options
Health Savings Account for medical expenses and dependent care expenses
Flexible Spending Account to pay for certain out-of-pocket expenses
Paid time off, including: vacation, sick time and holidays
401k match and Financial Planning tools
LTD and STD insurance coverages, as well as voluntary benefit options
Employee Assistance Program
Pet Insurance
Legal Assistance
Tuition Assistance
Company laptop computer and iPhone