Customer Service Consultant

CarMax

. Engage with inbound customers online and over the phone, uncovering their needs and guiding them through the car-buying process .

Posted 9/17/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer engagement and sales processes, with a strong focus on delivering exceptional customer experiences. Proficient in utilizing technology and systems to facilitate online and in-store transactions while meeting licensing requirements.

Highest-signal resume keywords

Automotive Salesperson LicenseCustomer EngagementSales Performance TargetsMicrosoft Suite ProficiencySalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ExperienceCustomer Service ExperienceOnline Sales GuidanceFinancing Application AssistanceVehicle Delivery Scheduling

Soft Skills

Strong Listening SkillsCustomer-Focused MindsetExcellent Communication SkillsAttention to DetailAbility to Thrive in Fast-Paced Environment

Tools & Technologies

Contact Center SystemsGenesysSalesforceMicrosoft Suite

Certifications & Qualifications

Automotive Salesperson License

Industry Keywords

Retail SalesCar Buying ProcessCustomer ExperienceIn-Store PurchasingVariable Shifts

About the role

Key responsibilities & impact

Engage with inbound customers online and over the phone, uncovering their needs and guiding them through the car-buying process
Leverage CarMax’s inventory knowledge to recommend vehicles aligned with customer preferences
Guide customers through online sales, appraisals, financing applications, and vehicle delivery scheduling
Ensure a smooth transition from online shopping to in-store purchasing
Achieve individual sales and performance targets while providing an iconic customer experience
Meet licensing requirements, including obtaining an Automotive Salesperson License in applicable states

Requirements

What you’ll need

Previous sales or customer service experience, ideally in retail or similar environments
Ability to thrive in a fast-paced environment while managing multiple customer interactions
Strong listening skills and a customer-focused mindset
Excellent written and verbal communication skills, with attention to detail
Flexibility to work variable shifts, including nights, weekends, and holidays
Proficient in modern technology and contact center systems including Microsoft Suite, Salesforce and Genesys or equivalent
Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
Ability to obtain an Automotive Salesperson License in applicable states, which may require testing and travel

Benefits

Comp & perks

Paid sick time: up to 48 hours per year, accrued per pay period
Vacation time: 80–200 hours per year after a 90-day waiting period, depending on years of continuous service
6 paid scheduled holidays per year
1 floating holiday
Holiday Premium Pay when working on a scheduled holiday due to business need
Paid time away for sick leave, vacation, bereavement, jury duty, holidays, and floating holiday for full-time salaried associates, subject to manager approval
Reasonable accommodation for the CarMax Job Application upon request