CarMax

Customer Support

• Engage with inbound customers online and over the phone
• Uncover customer needs and guide customers through the car-buying process
• Recommend vehicles based on customer preferences using CarMax inventory knowledge
• Guide customers through online sales, appraisals, financing applications, and vehicle delivery scheduling
• Ensure a smooth transition from online shopping to in-store purchasing
• Achieve individual sales and performance targets while providing an iconic customer experience
• Meet applicable automotive salesperson licensing requirements

Customer Service Consultant

Support Engineer

• Conduct root cause analysis and solve basic to complex data challenges
• Leverage systems and databases to retrieve data
• Become a subject matter expert in system data
• Identify critical data elements and translate them into key business metrics
• Maintain existing business reporting and monitoring dashboards for all areas of CAF
• Assist in designing and developing report and dashboard enhancements
• Learn and utilize different tools, processes, and services
• Work with mentors and peers to develop advanced technical and analytical skills
• Provide front line support for system data-related questions or issues
• Evaluate business needs and independently translate insights into meaningful business solutions through business knowledge and data analysis
• Work independently in a collaborative, fast-paced, teamwork-centric, and evolving environment

Analyst II, CAF Technical Support, Reporting

• Engage with inbound customers online and over the phone, uncovering their needs and guiding them through the car-buying process
• Leverage CarMax’s inventory knowledge to recommend vehicles aligned with customer preferences
• Guide customers through online sales, appraisals, financing applications, and vehicle delivery scheduling
• Ensure a smooth transition from online shopping to in-store purchasing
• Achieve individual sales and performance targets while providing an iconic customer experience
• Meet licensing requirements, including obtaining an Automotive Salesperson License in applicable states