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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer engagement and sales processes, with a strong focus on delivering exceptional customer experiences. Proficient in utilizing CRM tools and managing multiple customer interactions in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceSales Performance TargetsAutomotive Salesperson LicenseMicrosoft Suite ProficiencySalesforce Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales TechniquesCustomer Needs AssessmentVehicle RecommendationOnline Sales ProcessFinancing Application Guidance
Soft Skills
Strong Listening SkillsAttention to DetailExcellent Communication SkillsCustomer-Focused MindsetFlexibility
Tools & Technologies
SalesforceMicrosoft SuiteGenesys
Certifications & Qualifications
Automotive Salesperson License
Industry Keywords
Retail SalesCustomer ExperienceAutomotive IndustryIn-Store PurchasingContact Center Systems
About the role
Key responsibilities & impact- Engage with inbound customers online and over the phone
- Uncover customer needs and guide customers through the car-buying process
- Recommend vehicles based on customer preferences using CarMax inventory knowledge
- Guide customers through online sales, appraisals, financing applications, and vehicle delivery scheduling
- Ensure a smooth transition from online shopping to in-store purchasing
- Achieve individual sales and performance targets while providing an iconic customer experience
- Meet applicable automotive salesperson licensing requirements
Requirements
What you’ll need- Previous sales or customer service experience, ideally in retail or similar environments
- Ability to thrive in a fast-paced environment while managing multiple customer interactions
- Strong listening skills and a customer-focused mindset
- Excellent written and verbal communication skills
- Attention to detail
- Flexibility to work variable shifts, including nights, weekends, and holidays
- Proficiency in Microsoft Suite, Salesforce, and Genesys or equivalent contact center systems
- Must live within 60 miles or 1 hour of the Customer Experience Center location
- Ability to obtain an Automotive Salesperson License in applicable states, which may require testing and travel
Benefits
Comp & perks- Paid sick time: up to 48 hours per year accrued per pay period
- Vacation time: 80–200 hours per year after a 90-day waiting period, depending on years of continuous service
- 6 paid scheduled holidays per year plus 1 floating holiday
- Holiday Premium Pay when working a scheduled holiday due to business need
- Paid time away for full-time salaried associates for sick leave, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval
- Reasonable accommodation to complete the CarMax Job Application upon request