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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer engagement and sales processes, with a strong focus on delivering exceptional customer experiences. Proficient in utilizing CRM tools and managing multiple customer interactions in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceSales Performance TargetsMicrosoft Suite ProficiencySalesforce ProficiencyAutomotive Salesperson License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Listening SkillsExcellent Communication SkillsCustomer-Focused MindsetAttention to DetailAbility to Thrive in Fast-Paced Environment
Tools & Technologies
SalesforceMicrosoft SuiteGenesys
Certifications & Qualifications
Automotive Salesperson License
Industry Keywords
Retail SalesCustomer EngagementCar-Buying ProcessOnline SalesVehicle Delivery Scheduling
About the role
Key responsibilities & impact- Engage with inbound customers online and over the phone
- Uncover customer needs and guide customers through the car-buying process
- Recommend vehicles based on customer preferences using CarMax inventory knowledge
- Guide customers through online sales, appraisals, financing applications, and vehicle delivery scheduling
- Ensure a smooth transition from online shopping to in-store purchasing
- Achieve individual sales and performance targets while providing an iconic customer experience
- Meet applicable licensing requirements
Requirements
What you’ll need- Previous sales or customer service experience, ideally in retail or similar environments
- Ability to thrive in a fast-paced environment while managing multiple customer interactions
- Strong listening skills and a customer-focused mindset
- Excellent written and verbal communication skills, with attention to detail
- Flexibility to work variable shifts, including nights, weekends, and holidays
- Proficiency in Microsoft Suite, Salesforce, and Genesys or equivalent contact center systems
- Must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
- Ability to obtain an Automotive Salesperson License in applicable states, potentially requiring testing and travel
Benefits
Comp & perks- Paid sick time: up to 48 hours per year, accrued per pay period
- Paid vacation time: 80–200 hours per year after a 90-day waiting period, depending on years of continuous service
- 6 paid scheduled holidays per year, plus 1 floating holiday
- Holiday Premium Pay when working on a scheduled holiday due to business need
- Paid time away for full-time salaried associates for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval
- Reasonable accommodation to complete the CarMax Job Application