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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer engagement and sales processes, with a strong focus on providing exceptional customer experiences and achieving performance targets. Proficient in utilizing contact center systems and managing multiple customer interactions effectively.
Highest-signal resume keywords
Customer EngagementSales PerformanceAutomotive Salesperson LicenseMicrosoft Suite ProficiencySalesforce Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales TechniquesCustomer ServiceOnline Sales ProcessVehicle AppraisalFinancing ApplicationsAttention to Detail
Soft Skills
Strong Listening SkillsExcellent Communication SkillsCustomer-Focused MindsetFlexibility
Tools & Technologies
SalesforceMicrosoft SuiteGenesys
Certifications & Qualifications
Automotive Salesperson License
Industry Keywords
Retail SalesCustomer ExperienceFast-Paced Environment
About the role
Key responsibilities & impact- Engage with inbound customers online and over the phone
- Uncover customer needs and guide customers through the car-buying process
- Recommend vehicles using CarMax inventory knowledge
- Guide customers through online sales, appraisals, financing applications, and vehicle delivery scheduling
- Ensure a smooth transition from online shopping to in-store purchasing
- Achieve individual sales and performance targets while providing an exceptional customer experience
- Meet licensing requirements, including obtaining an Automotive Salesperson License where applicable
Requirements
What you’ll need- Previous sales or customer service experience, ideally in retail or similar environments
- Ability to manage multiple customer interactions in a fast-paced environment
- Strong listening skills and customer-focused mindset
- Excellent written and verbal communication skills
- Attention to detail
- Flexibility to work variable shifts, including nights, weekends, and holidays
- Proficiency with Microsoft Suite, Salesforce, and Genesys or equivalent contact center systems
- Must live within 100 miles or 1 hour of the Customer Experience Center in Kenosha, Wisconsin
- Ability to obtain an Automotive Salesperson License in applicable states, potentially requiring testing and travel
Benefits
Comp & perks- Paid sick time: up to 48 hours per year
- Paid vacation time: 80–200 hours per year after a 90-day waiting period, depending on years of continuous service
- 6 paid scheduled holidays per year plus 1 floating holiday
- Holiday Premium Pay when working on a scheduled holiday due to business need
- Paid time away for full-time salaried associates, with no specified limit as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holiday, subject to manager approval
- Reasonable accommodation to complete the CarMax Job Application