Customer Success Manager – Aftersales

Carmoto

. Serve as the primary point of contact for customers after the sale as part of the Aftersales team .

Posted 9/18/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on post-sale support, effective communication, and problem resolution. Proficient in managing multiple inquiries while ensuring a positive customer experience in the automotive sector.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsNative-Level German ProficiencyDigital Tools ProficiencyAutomotive Sector Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Solution-Oriented ApproachStructured Working StyleReliable Working StyleIndependent Working StyleMediation Skills

Industry Keywords

Aftersales ProcessesCustomer ExperienceMobilityAutomotive Sector

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers after the sale as part of the Aftersales team
Coordinate communication between customers and dealer partners
Efficiently resolve inquiries and address issues as they arise
Identify potential problems at an early stage and ensure effective resolution
Support the continuous optimization of Aftersales processes
Ensure a positive customer experience and smooth post-sale handling after the vehicle purchase

Requirements

What you’ll need

Professional experience in a comparable role
Structured, reliable, and independent working style
Ability to oversee multiple cases in parallel
Solution-oriented approach and sustainable problem-solving skills
Enjoy working with diverse teams and ability to mediate between different interests
Confident use of digital tools and new software solutions
Native-level German proficiency
Good English skills are desirable
Experience with cars, mobility, or the automotive sector is a plus, but not required

Benefits

Comp & perks

Open, equal-footing communication: Flat hierarchies, short decision-making processes, and a team where your opinion matters.
Steep learning curve: Work with an experienced team, along with professional and personal development opportunities.
Career development opportunities and support in building on your individual strengths
Attractive salary: Fair and performance-based compensation
Modern equipment, digital processes, and a motivated team
Company pension scheme (BAV)
Travel expense allowance