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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication and problem-solving in a fast-paced digital environment. Proficient in using CRM systems and digital tools, with native-level German and good English language skills.
Highest-signal resume keywords
Customer Service ExperienceCRM System ProficiencyNative-Level German ProficiencyDigital Tool UsageAutomotive Sector Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Professional CommunicationSolution-Oriented ApproachFriendly DemeanorConfidence in Handling Inquiries
Tools & Technologies
CRM SystemsTicketing Systems
Industry Keywords
Automotive SectorMobility
About the role
Key responsibilities & impact- Respond to incoming customer inquiries by phone and email.
- Act as the point of contact for questions about the sales process and platform.
- Support customers throughout the sales process.
- Ensure that vehicles can be published on the platform quickly, accurately, and completely.
- Identify recurring customer questions.
- Forward suggestions for improvement to the responsible team.
- Work carefully, with a strong service and solution-oriented approach, in a digital and dynamic environment.
Requirements
What you’ll need- Professional experience in a comparable position.
- Friendly, professional, and confident communication, including when handling difficult or demanding customer inquiries.
- Proficiency in using digital tools.
- Experience with CRM or ticketing systems is a plus.
- Native-level German proficiency.
- Good English skills are desirable.
- Experience with cars, mobility, or the automotive sector is advantageous but not required.
Benefits
Comp & perks- Open, collaborative communication: Flat hierarchies, short decision-making processes, and a team where your opinion matters.
- Steep learning curve: Work with an experienced team and benefit from professional and personal development opportunities.
- Career development opportunities: Support in building on your strengths and taking your next career steps.
- Attractive salary: Fair and performance-based compensation.
- Modern equipment and digital processes.
- Company pension scheme (occupational pension plan).
- Travel allowance.