Customer Service Supervisor II

Carpenter Technology Corporation

. Manage and improve operations, including business systems, processes, and policies, to support customer satisfaction and corporate goals .

Posted 9/21/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing operations and improving business systems to enhance customer satisfaction and achieve corporate goals. Proven ability to lead teams, develop relationships across various business functions, and implement continuous improvement initiatives.

Highest-signal resume keywords

Account Management ExperiencePeople Management ExperienceCustomer Service Best PracticesOperational ImprovementCompliance Guidelines Adherence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business Systems ManagementProcess ImprovementMetrics DevelopmentProblem ResolutionTraining Initiatives Identification

Soft Skills

Team LeadershipCommunicationCustomer FocusRelationship BuildingProblem Solving

Industry Keywords

Operational ExcellenceSupport ServicesQuotingOrder EntryInvoicing

About the role

Key responsibilities & impact

Manage and improve operations, including business systems, processes, and policies, to support customer satisfaction and corporate goals
Manage and increase the effectiveness and efficiency of support services, including quoting, order entry, and invoicing
Coordinate and communicate between support and business functions
Drive initiatives contributing to customer satisfaction and operational excellence
Develop and sustain relationships with Business Units, Logistics, Purchasing, Sales Force, International Operations, Credit, Planning, Manufacturing, Quality, and Finance
Identify training initiatives and continuous operational improvement activities
Lead daily problem solving to mitigate risk and customer dissatisfaction
Create and lead a positive, team-oriented, customer-focused, and quality-driven work environment
Re-engineer the department to meet changing organizational and business needs
Provide technical and functional expertise for problem resolution
Lead talent selection, growth and development, succession planning, and departmental performance management
Develop and maintain departmental metrics
Ensure adherence to departmental processes, compliance guidelines, and customer service best practices
Perform other duties and special projects as assigned

Requirements

What you’ll need

High School diploma required
Prefer a Two to Four-year degree from an accredited institution
6 years of account management experience required
Minimum of 4 years of people management experience preferred
Adherence to departmental processes and corporate and regulatory guidelines
Customer service best practices knowledge

Benefits

Comp & perks

Life insurance
Medical insurance
Dental insurance
Vision insurance
Flexible spending accounts
Disability coverage
401(k) with company contributions
Comprehensive benefits package