Carpenter Technology Corporation

Customer Support

• Manage and improve operations, including business systems, processes, and policies, to support customer satisfaction and corporate goals
• Manage and increase the effectiveness and efficiency of support services, including quoting, order entry, and invoicing
• Coordinate and communicate between support and business functions
• Drive initiatives contributing to customer satisfaction and operational excellence
• Develop and sustain relationships with Business Units, Logistics, Purchasing, Sales Force, International Operations, Credit, Planning, Manufacturing, Quality, and Finance
• Identify training initiatives and continuous operational improvement activities
• Lead daily problem solving to mitigate risk and customer dissatisfaction
• Create and lead a positive, team-oriented, customer-focused, and quality-driven work environment
• Re-engineer the department to meet changing organizational and business needs
• Provide technical and functional expertise for problem resolution
• Lead talent selection, growth and development, succession planning, and departmental performance management
• Develop and maintain departmental metrics
• Ensure adherence to departmental processes, compliance guidelines, and customer service best practices
• Perform other duties and special projects as assigned

Customer Service Supervisor II