Enterprise Client Services Manager

Carrier Access, Inc.

. Manage relationships across assigned enterprise accounts and align connectivity solutions with client business goals .

Posted 10/20/2026full-timeUnited StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise client relationships and delivering connectivity solutions aligned with business goals. Proficient in project management, contract oversight, and effective communication with diverse stakeholders.

Highest-signal resume keywords

Project Management ExperienceClient Relationship ManagementTeam Leadership in TelecommunicationsBusiness-to-Business Sales ExperienceProficiency in Microsoft Office Suite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementContract ManagementQuoting and PricingBilling CoordinationOpportunity ManagementTechnology EvaluationService Delivery ProcessesProblem-Solving SkillsAttention to DetailNegotiation Skills

Soft Skills

Clear CommunicationCollaborative Relationship BuildingTime ManagementCoaching and MentoringCreative Problem-Solving

Tools & Technologies

CRM SoftwareMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft TeamsMicrosoft SharePoint

Industry Keywords

TelecommunicationsITSoftware DevelopmentVoice and Hosted VoiceNetwork and Data ServicesIPVPNSaaSWeb HostingCustomer Premises Equipment

About the role

Key responsibilities & impact

Manage relationships across assigned enterprise accounts and align connectivity solutions with client business goals
Set and communicate expectations, responsibilities, timelines, and next steps with clients, sales representatives, and service delivery managers
Coordinate resolution of client issues and escalations
Partner with Sales to prepare and deliver quarterly business reviews
Prepare and oversee pre-sales quotes, pricing, contracts, scopes of work, project plans, order documentation, and sales paperwork
Manage opportunities and orders from the sales stage through accurate billing and revenue recognition
Track contract end dates, coordinate renewals and re-rates, and identify technology solution opportunities
Maintain complete and accurate client records, opportunities, transactions, and service activity in the CRM
Oversee contracts, order entry, provisioning, design, installation, and billing coordination for new and modified services
Coordinate internal teams and external providers to deliver enterprise projects within scope, timelines, budgets, and resource constraints
Track schedules, dependencies, risks, and changing requirements; adjust priorities and communicate changes
Provide day-to-day leadership, delegation, coaching, mentoring, and problem-solving support
Develop and refine opportunity intake, order submission, handoff, and service delivery processes
Identify training needs and pursue development opportunities
Evaluate technologies and tools that improve delivery efficiency and contribute to Operations goals
Maintain a presence in a Carrier Access corporate office when requested or required

Requirements

What you’ll need

Bachelor's degree preferred in business administration, management, marketing, communications, economics, MIS/CIS, liberal arts, or a related field
Minimum of 7 years of relevant project management experience in telecommunications, IT, and/or software development
Prior team leadership experience in telecommunications and/or software development
Experience cultivating and managing client relationships across operational and executive levels, with the ability to support complex enterprise accounts
Prior business-to-business sales experience with a demonstrated record of successfully promoting and selling products or services
Knowledge of voice and hosted voice, network and data services, IP, VPN, SaaS, web hosting, and customer premises equipment desired
Clear communication with technical and nontechnical audiences, including executive stakeholders
Ability to build collaborative relationships, negotiate effectively, and exercise sound judgment consistent with company policies and procedures
Ability to organize competing priorities, manage time and dependencies, and follow client needs and issues through to completion in a fast-paced environment
Practical and creative problem-solving skills
Strong attention to detail and accurate documentation across quoting, contracts, orders, CRM records, and billing coordination
Ability to work independently and collaboratively; lead, delegate, and coach others effectively
Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, Teams, and SharePoint