Carrier Access, Inc.

Client Services Representative

• Manage relationships across assigned enterprise accounts and align connectivity solutions with client business goals
• Set and communicate expectations, responsibilities, timelines, and next steps with clients, sales representatives, and service delivery managers
• Coordinate resolution of client issues and escalations
• Partner with Sales to prepare and deliver quarterly business reviews
• Prepare and oversee pre-sales quotes, pricing, contracts, scopes of work, project plans, order documentation, and sales paperwork
• Manage opportunities and orders from the sales stage through accurate billing and revenue recognition
• Track contract end dates, coordinate renewals and re-rates, and identify technology solution opportunities
• Maintain complete and accurate client records, opportunities, transactions, and service activity in the CRM
• Oversee contracts, order entry, provisioning, design, installation, and billing coordination for new and modified services
• Coordinate internal teams and external providers to deliver enterprise projects within scope, timelines, budgets, and resource constraints
• Track schedules, dependencies, risks, and changing requirements; adjust priorities and communicate changes
• Provide day-to-day leadership, delegation, coaching, mentoring, and problem-solving support
• Develop and refine opportunity intake, order submission, handoff, and service delivery processes
• Identify training needs and pursue development opportunities
• Evaluate technologies and tools that improve delivery efficiency and contribute to Operations goals
• Maintain a presence in a Carrier Access corporate office when requested or required

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