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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business process design and Salesforce solutioning, with a strong focus on translating complex B2B processes into actionable Agile backlog items. Proficient in facilitating workshops and collaborating with stakeholders to drive process alignment and transformation.
Highest-signal resume keywords
Salesforce SolutioningBusiness Process DesignAgile Backlog ManagementWorkshop FacilitationCollaboration Tools Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process MappingSalesforce ConfigurationFlow ConfigurationData ModelingProcess Validation
Soft Skills
Strong CommunicationStakeholder Liaison
Tools & Technologies
Salesforce Service CloudSalesforce Experience CloudJiraADOMiroConfluence
Industry Keywords
B2BEnterprise ServiceAgile PlanningProcess DiscoveryTransformation Milestones
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Lead business viability assessment and process discovery for enterprise customer and partner experience initiatives
- Translate complex B2B operating processes into Salesforce-ready designs
- Facilitate discovery workshops and process walkthroughs across sales, service, partner, and operations domains
- Document as-is and to-be process maps, decision flows, and business constraints
- Define business outcomes, success metrics, and acceptance criteria for epics and features
- Map business processes to standard Salesforce patterns and document options, tradeoffs, and risks
- Configure Flow, screen flow, and lightweight experience prototypes in sandbox environments within 24–48 hours of workshops
- Maintain conceptual solution artifacts, including capability maps, high-level data models, and integration requirements
- Support transformation and cutover milestones with process validation and readiness checklists
- Convert discovery outputs into Agile backlog items with dependencies and acceptance criteria in Jira, ADO, or equivalent
- Liaise between business stakeholders and internal and vendor delivery teams
- Partner with Solution Architecture, experience design, release, and quality teams
- Clarify process boundaries, escalation paths, and human-in-the-loop controls for AI-enabled sales and service capabilities
- Use approved AI-assisted tools for discovery synthesis, documentation, backlog drafting, and prototype iteration
- Recommend standard configuration and automation patterns before custom development
Requirements
What you’ll need- Bachelor's degree in Business, Information Technology, Computer Science, or Engineering
- 7+ years in business process design, business analysis, or Salesforce solutioning in complex B2B or enterprise service environments
- Demonstrated experience facilitating workshops and driving process alignment with business and operations leaders
- Hands-on Salesforce solutioning across Service Cloud and Experience Cloud
- Ability to configure Flows and validate designs in sandbox
- Ability to translate business requirements into Agile backlog items and participate in scaled Agile planning
- Strong written and verbal communication
- Proficiency with collaboration tools such as Miro, Confluence, Jira, and ADO
Benefits
Comp & perks- Medical, Dental
- Retirement Benefits
- Time off and Leave
- Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tuition Assistance
- Potential annual bonus, sales bonus, sales commission or local incentive
- Vacation pay
- Public holiday pay
- Paid statutory leaves of absence
- Possible retirement contributions
- Insured health care, vision and dental benefits