Business System Associate

Carrier

. Serve as a liaison between Customer Care business teams and IT development teams .

Posted 9/22/2026full-timeUnited StatesJuniorMid-Level💰 $64,500 - $129,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce CRM, SAP, and AI technologies to enhance customer experience and operational efficiency. Proficient in gathering requirements, creating user stories, and providing training and support in a high-volume contact center environment.

Highest-signal resume keywords

Salesforce CRM SupportSAP ExperienceAI Tools KnowledgeAgile/Scrum MethodologiesEnd User Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ExperienceSAP Business ProcessesRequirements GatheringSystem EnhancementsUser Acceptance TestingData Integrity ManagementProcess ImprovementTroubleshootingSystem ConfigurationOperational Effectiveness

Soft Skills

Attention to DetailAbility to Manage Multiple Priorities

Tools & Technologies

Salesforce CRMSAPFive9Workforce Management PlatformsAI TechnologiesAgentforceMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

High School DiplomaGEDAssociate's Degree or Higher

Industry Keywords

Customer CareContact Center EnvironmentAgile EnvironmentTelephony Solutions

About the role

Key responsibilities & impact

Serve as a liaison between Customer Care business teams and IT development teams
Shape customer experience through innovative technology and process improvement
Support and enhance Salesforce CRM, SAP, Five9, and Workforce Management platforms
Leverage AI technologies and automation tools to improve efficiency and customer experiences
Partner with stakeholders to understand challenges and translate business needs into solutions
Gather requirements and create user stories within an Agile environment
Participate in Salesforce enhancement projects, system implementations, and User Acceptance Testing
Provide first-line system support and troubleshooting for Customer Care users
Train, support, and enable end users
Maintain system configurations, user access, data integrity, and business documentation
Identify trends, analyze issues, and recommend solutions to improve operational effectiveness

Requirements

What you’ll need

High School Diploma or GED
3+ years of customer service experience
1+ years of SAP experience
Associate's Degree or higher (preferred)
Experience supporting SAP business processes in a customer service or operations environment (preferred)
Familiarity with Salesforce CRM (preferred)
Knowledge of AI tools and technologies, including Agentforce (preferred)
Experience gathering requirements and supporting system enhancements (preferred)
Experience training and supporting end users (preferred)
Experience working in a high-volume contact center environment (preferred)
Experience with Agile/Scrum methodologies (preferred)
Familiarity with telephony solutions such as Five9 (preferred)
Proficiency in Microsoft Word, Excel, and PowerPoint (preferred)
Ability to manage multiple priorities (preferred)
Exceptional attention to detail and commitment to quality (preferred)

Benefits

Comp & perks

Short-term cash incentives, subject to plan requirements
Medical, dental, and vision benefits
Wellness incentives
Retirement benefits
Paid vacation days, up to 15 days
Paid sick days, up to 5 days
Paid personal leave, up to 5 days
Paid holidays, up to 13 days
Birth and adoption leave
Parental leave
Family and medical leave
Bereavement leave
Jury duty leave
Military leave
Purchased vacation
Short-term and long-term disability
Life insurance and Accidental Death and Dismemberment
Health Savings Account
Health Care Spending Account
Dependent Care Spending Account
Tuition assistance
Hybrid work arrangement with two days remote per week