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Carrier

Customer Care Associate, Italian or German

Carrier

. Act as the main liaison between customers and Sales, Supply Chain, Operations, and Finance .

Posted 9/23/2026full-timePrague • CzechiaJuniorMid-Level💰 CZK 534,914 - CZK 1,066,620 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, order processing, and ERP data maintenance, while effectively communicating and collaborating across various departments. Proficient in managing customer inquiries and supporting sustainability initiatives.

Highest-signal resume keywords
Customer Relationship ManagementERP Data MaintenanceSalesforce Ticket ManagementQuality Management SystemsAdvanced English Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order ProcessingPricing UpdatesInventory ManagementLogistics CoordinationCredit ManagementQuotation IssuanceRMA HandlingOSR DocumentationPKG DocumentationE-commerce Account Management
Soft Skills
Professional CommunicationInfluencing SkillsInterpersonal SkillsTraining CoordinationProblem-Solving
Tools & Technologies
SalesforceERP SystemE-commerce Platform
Industry Keywords
Customer OperationsSustainability InitiativesPost-Sales ServiceBusiness DegreeEU Language Proficiency

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Act as the main liaison between customers and Sales, Supply Chain, Operations, and Finance
  • Support pricing updates, inventory, logistics, order planning, credit management, and payments
  • Manage Salesforce tickets and cases, ensuring timely resolution according to defined milestones
  • Serve as the primary customer contact for inquiries, product and software requests, and follow-up actions
  • Maintain ERP data, including price lists, customer accounts, and part codes
  • Onboard customers onto the e-commerce platform, including account management
  • Process customer orders in the ERP system
  • Issue quotations
  • Handle complaints, returns (RMA), and other post-sales service activities
  • Create OSR and PKG documentation
  • Support sustainability initiatives, including takeback programs
  • Coordinate and participate in training new employees
  • Complete projects with little supervision or direction

Requirements

What you’ll need
  • University degree in Business or related field
  • Minimum of 5 years’ experience in customer relationship and customer operations roles with progressive responsibilities
  • Experience with Quality Management Systems
  • Professional written and verbal communication skills
  • Proven ability to influence and interact with all levels of the organization
  • Advanced English
  • Advanced German or Italian
  • Any other EU language is an advantage

Benefits

Comp & perks
  • Short-term cash incentives, subject to plan requirements
  • Competitive total rewards package
  • Other benefits and well-being programs, varying by role and location
  • Programs designed to support employees’ health, security, and success
  • Reasonable accommodation during the hiring process