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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in logistics operations and customer experience management, with a strong focus on process improvement, root-cause analysis, and corrective action implementation. Proficient in establishing operational frameworks and utilizing Transportation Management Systems (TMS) and Warehouse Management Systems (WMS) to optimize distribution and fulfillment processes.
Highest-signal resume keywords
Logistics OperationsRoot-Cause AnalysisProcess ImprovementLean Six Sigma CertificationCross-Functional Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Logistics OperationsOrder FulfillmentTransportation ManagementDistribution ManagementRoot-Cause AnalysisCorrective Action ImplementationProcess ImprovementOperational ExcellenceStandard Operating ProceduresCustomer Experience Management
Soft Skills
Cross-Functional CollaborationProblem-SolvingCommunication
Tools & Technologies
Transportation Management SystemsWarehouse Management SystemsERP PlatformsSAP
Certifications & Qualifications
Lean Six Sigma Green BeltLean Six Sigma Black Belt
Industry Keywords
Supply Chain ManagementIndustrial DistributionClimate ControlManufacturing
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Analyze delivery, fulfillment, and exception trends across distribution centers and transportation carriers to identify root causes of service failures
- Lead cross-functional root-cause investigations for late orders, missed shipments, and recurring service issues
- Build, publish, and maintain customer experience dashboards, service level agreements (SLAs), and operational action trackers
- Coordinate cross-functional corrective and preventive actions (CAPA) with Customer Service, SIOP, Supply Planning, and Distribution Center leadership teams
- Assess customer impact of operational changes, including order processing cycles, transit schedules, and order-to-delivery timelines
- Establish standardized escalation pathways, communication cadences, and preventive controls across the logistics network
- Confer with logistics and distribution leadership to coordinate warehouse activities and optimize material flow
- Establish and document standard operating procedures (SOPs) for handling, shipping, and resolving operational exceptions
- Monitor pickup, distribution, and transit milestones to safeguard on-time delivery commitments
- Translate customer delivery and fulfillment experiences into measurable, cross-functional process improvements and sustainable corrective actions across Carrier's distribution centers and domestic transportation network
Requirements
What you’ll need- Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or Engineering
- 5+ years of experience in logistics operations, customer experience, order fulfillment, transportation, distribution, operational excellence, process improvement, root-cause analysis, and corrective action implementation
- 3+ years of experience leading cross-functional process improvement and corrective action initiatives
- Lean Six Sigma Green Belt or Black Belt certification preferred
- Hands-on experience with enterprise Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and ERP platforms such as SAP preferred
- Background supporting high-volume industrial distribution, climate control, or manufacturing environments preferred
- Demonstrated background establishing operational frameworks and self-starter initiative preferred
Benefits
Comp & perks- Short-term cash incentives, subject to plan requirements
- Medical, Dental, Vision
- Wellness incentives
- Retirement Benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty leave
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Tuition Assistance
- Hybrid schedule of three days in the office and two days remote per week