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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service capabilities, with a strong focus on communication, problem-solving, and relationship-building. Proficient in managing high-volume customer interactions and utilizing CRM systems effectively.
Highest-signal resume keywords
Customer Service ExperienceCRM ProficiencyStrong Communication SkillsAnalytical SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceCRM SoftwarePhone SystemsMS OfficeData AccuracyProblem-SolvingMulti-TaskingAttention to DetailTime ManagementFinancial Assistance Decision-Making
Soft Skills
Positive AttitudeAdaptabilityFlexibilityCreativity
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Call CenterHigh-Volume SettingCustomer ExperienceCarrier ExcellenceBusiness Relationships
About the role
Key responsibilities & impact- Provide exceptional customer support to homeowners
- Handle escalated consumer cases
- Manage customer interactions via inbound phone, email, and written correspondence
- Communicate with Distribution, including Service Managers, via telephone and email
- Build strong business relationships and ensure a positive customer experience
- Communicate customer-facing issues to management and identify areas of opportunity
- Collaborate with internal departments to resolve customer opportunities
- Participate in departmental Carrier Excellence initiatives and team certifications
- Decide whether to provide minor financial assistance to customers
Requirements
What you’ll need- High School Diploma or GED
- Minimum of 3 years of customer service experience in a call center or high-volume setting
- Minimum of 3 years of experience using CRM and phone systems
- Experience with a leading CRM platform
- Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude
- Excellent customer service skills
- Strong written and oral communication skills
- Proficiency in MS Office, specifically Word and Excel
- Strong analytical skills, accuracy, and attention to detail
- Strong organizational skills and ability to handle multiple tasks at one time
- Creative problem-solving skills
- Ability to multi-task and prioritize work
- Adaptability and flexibility to seasonality and changing business demands
- Ability to work evening and weekend hours as assigned
Benefits
Comp & perks- Short-term cash incentives, subject to plan requirements
- Medical, dental, and vision coverage
- Wellness incentives
- Retirement benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty leave
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life insurance and accidental death and dismemberment
- Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Tuition assistance
- Hybrid schedule with 3 days in-office and 2 days remote after training