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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively addressing inquiries and complaints while maintaining accurate records of customer interactions. Proficient in utilizing Salesforce and managing high call volumes in a fast-paced environment.
Highest-signal resume keywords
Customer ServiceInbound Call ExperienceSalesforceBilingual (English and Spanish)Verbal and Written Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Interaction ManagementOrder Status InquiryBilling Complaint ResolutionProduct ComparisonDatabase Operation
Soft Skills
DependabilityPunctualityReliabilityStrong Communication
Tools & Technologies
SalesforceCompany Switchboard
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Call CenterHigh Call Volume EnvironmentCustomer Service Metrics
About the role
Key responsibilities & impact- Provide satisfactory and quality customer service under immediate supervision
- Answer basic customer inquiries on product availability, maintenance, and order status
- Resolve basic customer service or billing complaints
- Maintain records of customer interactions and transactions, including inquiries, complaints, comments, and actions taken
- Refer customers to dealers for sales or service
- Connect homeowners with dealers through warm transfers
- Provide warranty information
- Compare products
- Operate the company switchboard and use a database to refer customers to the appropriate department
- Complete 2–3 weeks of on-site training, including classroom and hands-on systems training
Requirements
What you’ll need- High school diploma or GED
- 6+ months of inbound call experience in a call center or high call volume environment
- Salesforce experience preferred
- Bilingual in English and Spanish strongly preferred
- Ability to meet standardized call center metrics
- Dependable
- Punctual and reliable attendance; ability to complete all scheduled shifts
- Ability to maintain assigned break and lunch schedule
- Strong verbal and written communication skills
Benefits
Comp & perks- Short-term cash incentives, subject to plan requirements
- Medical, dental, and vision benefits
- Wellness incentives
- Retirement benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty leave
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life insurance and accidental death and dismemberment
- Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Tuition assistance