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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex customer inquiries and coordinating cross-functional teams to ensure timely order fulfillment and operational excellence. Proficient in maintaining accurate records and identifying opportunities for process improvements in customer service.
Highest-signal resume keywords
Customer Service ManagementOrder ManagementSupply Chain CoordinationAdvanced English CommunicationSAP Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Inquiry ManagementOrder Fulfillment ProcessesLogistics KnowledgeInvoicing ManagementDemand Management
Soft Skills
Planning SkillsCoordination Skills
Tools & Technologies
SAP
Industry Keywords
Manufacturing EnvironmentContract ManufacturingCross-Functional CollaborationOperational Excellence
About the role
Key responsibilities & impact- Independently manage complex customer inquiries, requests, and complaints through phone and electronic communication
- Coordinate with sales, production, warehouse, shipping, and contract manufacturing teams to support order fulfillment and delivery commitments
- Monitor and resolve customer issues related to orders, shipments, invoicing, and product availability
- Maintain accurate customer interaction records and update databases to support reporting and operational needs
- Identify opportunities to improve customer service processes while supporting OTD and business performance objectives
- Serve as a key link between customers, sales, supply chain, production, and logistics teams to ensure timely delivery, issue resolution, and operational excellence
Requirements
What you’ll need- Bachelor’s degree or equivalent experience
- Minimum of 3 years of experience in Customer Service, Order Management, Supply Chain, or a related field
- Experience supporting customers within a manufacturing or industrial environment
- Advanced English communication skills (C1 level or higher)
- Experience using SAP
- Strong planning, coordination, and demand management skills
- Experience supporting contract manufacturing operations (nice to have)
- Knowledge of logistics, shipping, invoicing, and order fulfillment processes (nice to have)
- Experience working in a fast-paced, cross-functional environment supporting operational and commercial teams (nice to have)
Benefits
Comp & perks- Competitive total rewards package
- Benefits and well-being programs
- Employee health, security, and success support
- Reasonable accommodation during the application and hiring process