Field Service Technician – Düsseldorf / Mönchengladbach Area

Carrier

. Commission and service heat pumps at end customers’ homes and facilities operated by commercial customers .

Posted 9/18/2026full-timeRemote • GermanyMid-LevelSenior💰 €42,680 - €67,376 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in commissioning, maintaining, and troubleshooting heat pumps while providing exceptional customer service. Proficient in HVAC systems and possesses a valid refrigerant handling certification.

Highest-signal resume keywords

HVAC TechnicianRefrigeration Mechatronics TechnicianCustomer Service ExperienceRefrigerant Handling CertificationValid Category B Driving License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Heat Pump CommissioningHeat Pump MaintenanceTroubleshooting Heat PumpsTechnical AptitudeVocational Training in HVAC

Soft Skills

Customer-Oriented ApproachStrong Communication Skills

Certifications & Qualifications

Refrigerant Handling Certification

Industry Keywords

Heating TechnologyRefrigeration TechnologyAir-Conditioning TechnologyVentilation TechnologyEnergy and Building Technology

About the role

Key responsibilities & impact

Commission and service heat pumps at end customers’ homes and facilities operated by commercial customers
Provide service-oriented advice to customers of heating contractors by phone and on site to ensure customer satisfaction
Support field service colleagues in the wider area surrounding the assigned territory
Participate in the on-call service rotation with the goal of assisting customers as quickly as possible
Commission, maintain, and troubleshoot heat pumps

Requirements

What you’ll need

Completed vocational training in a relevant field, such as HVAC technician (SHK), refrigeration mechatronics technician, energy and building technology electrician, or electrician/electrical installer
Further training as a master craftsperson or state-certified technician preferred
Professional experience in customer service, for example in heating, refrigeration, or air-conditioning and ventilation technology
Valid refrigerant handling certification
Valid Category B driving license
Good written and spoken German
Strong technical aptitude
Highly customer-oriented approach
Willingness to travel

Benefits

Comp & perks

Your working day starts and ends at home
Mercedes-Benz company vehicle equipped on site with the materials required for service assignments
Modern company smartphone
Health program for employees and their families
Corporate Benefits discounts on numerous brands and services
Company pension scheme
30 days of paid vacation per year
Competitive total compensation package with additional benefits and health programs