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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in commissioning, maintaining, and troubleshooting large heat pumps, with a strong focus on customer service and satisfaction. Proficient in German communication and possesses a valid Category B driving licence for effective customer support.
Highest-signal resume keywords
Refrigeration Mechatronics TechnicianHeat Pump Design and OperationCustomer Service ExperienceNIV 15 QualificationValid Category B Driving Licence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CommissioningMaintenanceTroubleshootingRefrigeration CertificationRefrigeration Systems Technician
Soft Skills
Customer FocusWillingness to Travel
Certifications & Qualifications
Refrigeration Certification
Industry Keywords
Heat PumpsTechnical Field ServiceOn-Call RotaCustomer Support
About the role
Key responsibilities & impact- Commissioning and maintenance at customer sites
- Service-oriented telephone and on-site customer support to ensure customer satisfaction
- Supporting colleagues in technical field service across the wider area surrounding the assigned territory
- Participating in the on-call rota to assist customers as quickly as possible
- Commissioning, maintaining, and troubleshooting large heat pumps
Requirements
What you’ll need- Completed training as a refrigeration mechatronics technician
- Professional experience in customer service, e.g. as a refrigeration systems technician, refrigeration mechatronics technician, or heating installer with a proven refrigeration certification
- Knowledge of the design and operation of heat pumps
- NIV 15 qualification preferred
- Valid Category B driving licence
- Good spoken and written German
- Strong customer focus and willingness to travel
- Willingness to participate in the on-call rota
Benefits
Comp & perks- Working hours start and end at home
- Mercedes-Benz company vehicle, fully equipped with the required service materials
- Modern company mobile phone
- Corporate Benefits offering attractive deals from numerous brands and service providers
- 25 days of paid annual leave
- 30 days of annual leave per year from the age of 50
- Rewarding career opportunities, along with employee development and support