Field Service Technician – Ulm Region

Carrier

. Commissioning and maintaining our heat pumps at end customers’ premises and at system operators’ sites .

Posted 10/26/2026full-timeRemote • GermanyMid-LevelSenior💰 €42,680 - €67,376 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in commissioning, maintaining, and troubleshooting heat pumps while providing exceptional customer service and technical support. Proficient in handling refrigerants and equipped with a strong technical aptitude and customer focus.

Highest-signal resume keywords

Heat Pump CommissioningCustomer Service ExperienceRefrigerant Handling CertificationTechnical Vocational TrainingGerman Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Heat Pump MaintenanceTroubleshootingSanitary TechnologyHeating TechnologyRefrigeration TechnologyAir-Conditioning TechnologyElectrical InstallationTechnical AptitudeField Service SupportCustomer Satisfaction

Soft Skills

Customer FocusWillingness to Travel

Certifications & Qualifications

Category 1 Refrigerant Handling CertificationCategory 2 Refrigerant Handling Certification

Industry Keywords

Plant MechanicHeating ContractorSustainable Energy SolutionsTechnical Field ServiceMaster Craftsperson Training

About the role

Key responsibilities & impact

Commissioning and maintaining our heat pumps at end customers’ premises and at system operators’ sites
Providing service-oriented advice to our heating contractor customers by telephone and on site to ensure customer satisfaction
Supporting colleagues in technical field service across the wider area surrounding the assigned territory
Participating in the on-call service to provide customers with assistance as quickly as possible
Contributing to the advancement of sustainable energy solutions through the commissioning, maintenance, and troubleshooting of heat pumps

Requirements

What you’ll need

Completed technical vocational training as a plant mechanic for sanitary, heating, and air-conditioning technology (SHK), refrigeration mechatronics technician, electronics technician for energy and building technology, electrician, or electrical installer
Further training as a master craftsperson or technician is preferred
Professional experience in customer service, for example in heating technology, refrigeration technology, or air-conditioning and ventilation technology
Category 1 refrigerant handling certification required; Category 2 certification is an advantage
Valid Class B driving licence
Good written and spoken German
Strong technical aptitude, a high level of customer focus, and willingness to travel

Benefits

Comp & perks

Your working day starts and ends at your home
Mercedes-Benz company vehicle equipped on site with the materials required for your service assignments
Modern company mobile phone
Health program for employees and their families
Corporate benefits offering attractive deals from numerous brands and service providers
Company pension scheme
30 days of paid vacation per year
Competitive total compensation package with additional benefits and health programs