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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing data center cooling projects, including commissioning, maintenance, and repair activities, while ensuring high levels of customer satisfaction and operational performance across multiple regions. Proven ability to lead technical service teams, coordinate priorities, and resolve complex issues in fast-paced environments.
Highest-signal resume keywords
Bachelor's Degree In Engineering8+ Years Experience In Field ServiceStrong Technical Knowledge Of Cooling SolutionsCustomer Relationship ManagementLeadership And Coaching Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CommissioningMaintenanceTroubleshootingRepair ActivitiesCooling SystemsHVACProject ExecutionOperational PerformanceTechnical Team ManagementComplex Issue Resolution
Soft Skills
Communication SkillsCoaching SkillsCustomer Satisfaction FocusRelationship ManagementTeam Collaboration
Industry Keywords
Data CenterCritical EnvironmentsEuropean ClientsField Service OrdersEscalated Business IssuesOperational AchievementsCustomer FeedbackImprovement PlansTravel Across EuropeTechnical Skills Training
About the role
Key responsibilities & impact- Oversee and coordinate commissioning, maintenance, and repair activities for data center cooling projects across Europe
- Ensure service operations commitments to European clients and operational performance with internal technical teams, clients, and external partners
- Manage execution of field service orders for the Data Center market
- Identify local technical skills and arrange individual training for engineers across Europe
- Review escalated business-impacting issues and recommend solutions
- Manage more experienced teams according to established programs and objectives
- Manage quality issues
- Contact customers, collect feedback, and maintain relationships with key customers
- Respond to complaints from high-profile customers and establish improvement plans following customer satisfaction investigations
- Coach team members to ensure operational achievements are met
Requirements
What you’ll need- Bachelor’s degree in engineering, HVAC, Mechanical Engineering, Electrical Engineering, or a related technical field
- 8+ years of experience in field service, operations, or project execution within HVAC, cooling systems, data centers, or critical environments
- Proven experience managing and developing technical service teams across multiple countries or regions
- Strong technical knowledge of cooling solutions, commissioning, maintenance, troubleshooting, and repair activities
- Experience in customer relationship management, including handling escalations and driving customer satisfaction improvements
- Demonstrated ability to coordinate multiple priorities, manage operational performance, and resolve complex issues in a fast-paced environment
- Strong leadership, coaching, and communication skills with the ability to work effectively with customers, internal teams, and external partners
- Fluent in English; additional European languages are an advantage
- Willingness to travel across Europe as required
Benefits
Comp & perks- Short-term incentive bonuses, subject to defined conditions
- Competitive total compensation package
- Benefits and wellness programs, varying by role and location
- Reasonable accommodation during the recruitment process
