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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the employee life cycle, including onboarding, offboarding, and compliance with HR policies. Proficient in HRIS systems like Workday and ServiceNow, with a focus on process improvement and stakeholder communication.
Highest-signal resume keywords
Employee Life Cycle ManagementHRIS Experience (Workday, ServiceNow)Case ManagementStakeholder ManagementCompliance and Controls Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Employee Life Cycle ProcessesHRISServiceNowWorkdayData IntegrityAudit SupportProcess ImprovementOperational Metrics TrackingSOP CreationKnowledge Management
Soft Skills
Attention to DetailCommunication SkillsCustomer-Focused MindsetSolution-Oriented MindsetInterpersonal Skills
Tools & Technologies
ServiceNowWorkdayCase Management Tools
Industry Keywords
HR OperationsShared ServicesComplianceStatutory RequirementsMulti-Country Operations
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Manage end-to-end employee life cycle activities, including pre-onboarding, onboarding, employment changes, leave of absence, return-to-work processing, and offboarding
- Execute HR transactions accurately in ServiceNow, Workday or other HRIS, and downstream systems
- Handle employee and manager queries through case management tools such as ServiceNow and myCarrier
- Resolve cases within defined SLAs and maintain documentation and audit trails
- Maintain HR data integrity and compliance with company policies, SOPs, and local statutory requirements
- Support internal and external audits
- Partner with HRBPs, Payroll, IT, Finance, and regional HR teams
- Act as the operational SME for Employee Life Cycle processes
- Escalate risks, exceptions, and policy deviations with recommendations
- Deliver positive employee and manager experiences through clear communication and proactive support
- Identify recurring issues and recommend process improvements
- Streamline, automate, and standardize Employee Life Cycle processes
- Support SOP creation, updates, and knowledge management initiatives
- Participate in or lead process transitions, harmonization, and transformation projects
- Track operational metrics and prepare leadership reports and insights
Requirements
What you’ll need- Bachelor’s or Master’s degree in HR, Business Administration, or related field
- 2–4 years of experience in HR Operations or Shared Services
- Strong knowledge of Employee Life Cycle processes
- Hands-on experience with HRIS; Workday and ServiceNow preferred
- Understanding of HR policies, compliance, and controls
- Case management and service delivery experience
- High attention to detail and accuracy
- Strong stakeholder management and communication skills
- Customer-focused and solution-oriented mindset
- Ability to manage multiple priorities in a fast-paced environment
- Continuous improvement and change mindset
- Excellent communication and interpersonal skills
- Experience supporting multi-country or regional operations is an advantage
Benefits
Comp & perks- Health insurance
- Professional development opportunities
- Employee Assistance Programme
