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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the end-to-end lifecycle of IT hardware and software assets, ensuring compliance with governance standards and optimizing asset utilization. Proficient in leveraging tools like ServiceNow, SCCM, and advanced reporting techniques to drive continuous improvement and support audit requirements.
Highest-signal resume keywords
Hardware Asset ManagementSoftware Asset ManagementServiceNow HAMITIL Service Asset & Configuration ManagementCompliance Audits
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Asset Management Database (AMDB)Configuration Management Database (CMDB)Software Licensing ConceptsData AnalysisLifecycle Performance TrackingCost OptimizationProcess AutomationReporting ExpertiseVendor Performance MonitoringAsset Reconciliation
Soft Skills
Stakeholder ManagementAnalytical SkillsCommunication Skills
Tools & Technologies
ServiceNowSCCMIntuneJAMFFlexeraNexthinkPower BIExcel
Certifications & Qualifications
ITIL CertificationHAM Pro CertificationCHAMP Certification
Industry Keywords
IT Hardware LifecycleSoftware Governance StandardsProcurement ProcessesAsset Refresh ProgramsCompliance Reviews
Tech Stack
Tools & technologiesJamfServiceNow
About the role
Key responsibilities & impact- Own the end-to-end lifecycle of IT hardware assets from procurement through disposal
- Govern onboarding, deployment, repair, refresh, recovery, retirement, and disposal processes
- Maintain accurate asset ownership, location, status, warranty, and financial data
- Manage Asset Management Database (AMDB) and CMDB data quality
- Define and enforce asset data standards, controls, and governance practices
- Drive reconciliation between AMDB, CMDB, SCCM, Intune, JAMF, and discovery tools
- Ensure timely remediation of asset data discrepancies
- Conduct periodic asset audits and reconciliations
- Support internal and external audit requirements
- Monitor lost, stolen, missing, and inactive assets
- Ensure compliance with corporate policies and software/hardware governance standards
- Establish hardware refresh strategies based on age, warranty, and lifecycle policies
- Manage annual refresh programs and disposition activities
- Track lifecycle performance and provide forecasting for refresh budgets
- Coordinate with procurement teams, vendors, and depot partners
- Govern ASN processing, asset receipt validation, stockroom activities, and inventory controls
- Monitor vendor performance against agreed SLAs
- Develop and present executive dashboards and operational KPIs
- Deliver asset utilization, inventory, compliance, and lifecycle reports
- Identify opportunities for cost optimization and process automation
- Drive continuous improvement initiatives across HAM operations
- Implement automation opportunities within ServiceNow and related platforms
- Support HAM transformation initiatives and asset governance programs
- Maintain software entitlement and license records
- Perform software license reconciliation and compliance assessments
- Track software usage, installations, and license consumption
- Support publisher audits and internal compliance reviews
- Monitor software lifecycle events including EOL/EOS and version currency
- Analyse license optimisation opportunities and identify potential savings
- Manage software license renewals and entitlement documentation
Requirements
What you’ll need- Bachelor's degree in Information Technology, Engineering, Computer Science, or related discipline
- 8+ years of experience in Hardware Asset Management and Software Asset Management
- Strong experience with ServiceNow HAM and CMDB
- Experience managing global hardware asset lifecycle processes
- Working knowledge of software licensing concepts and compliance
- Knowledge of ITIL Service Asset & Configuration Management principles
- Experience supporting IT audits, reconciliations, and compliance reviews
- Strong analytical, stakeholder management, and reporting skills
- Experience with Flexera, SCCM, Intune, JAMF, Nexthink, or similar platforms
- Understanding of DaaS, leasing, procurement, and disposal programs
- Experience managing global asset refresh and recovery programs
- Certification in ITIL, HAM Pro, CHAMP, or equivalent ITAM certifications
- Advanced Excel, Power BI, and ServiceNow reporting expertise
Benefits
Comp & perks- Equal Opportunity/Affirmative Action Employer
- Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other federally protected class