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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing technical relationships and driving customer satisfaction through proactive problem-solving and technical guidance. Proficient in analyzing service performance data and collaborating with cross-functional teams to resolve complex issues.
Highest-signal resume keywords
Customer Relationship ManagementTechnical GuidanceService Performance AnalysisElectrical Systems KnowledgeEPA 608 Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Relationship ManagementService Performance AnalysisElectrical SystemsMechanical SystemsRefrigeration SystemsCustomer TrainingProblem-SolvingData AnalysisTravel ManagementRemote Office Setup
Soft Skills
CommunicationRelationship BuildingCollaborationCustomer ServiceProactive Problem-Solving
Tools & Technologies
Microsoft OfficeCarrier Transicold Products
Certifications & Qualifications
EPA 608 Certification
Industry Keywords
Transportation IndustryAutomotive IndustryHVAC IndustryCustomer SatisfactionNational Accounts Management
About the role
Key responsibilities & impact- Serve as the primary technical liaison for strategic accounts
- Maintain regular engagement with senior leadership at customer accounts
- Address customer service needs and build strong relationships
- Analyze service performance data to identify trends
- Implement improvement opportunities
- Provide customer training on product functions, capabilities, maintenance, and repair requirements
- Drive customer satisfaction through technical guidance and proactive problem-solving
- Manage the goodwill process to maintain customer satisfaction
- Collaborate with engineering, manufacturing, and quality teams to resolve complex issues
- Support approximately 10 national accounts with locations across all 50 states
Requirements
What you’ll need- High School Diploma or GED
- Valid driver’s license with a safe driving record
- 3+ years of experience managing an end user technical relationship
- 2+ years of experience with electrical, mechanical, or refrigeration systems
- Quiet remote space with high-speed internet access
- Private, distraction-free remote office setup with secure, high-speed broadband internet suitable for video conferencing and client communications
- Willingness and ability to travel up to 60% via company vehicle and air travel across the United States
- Ability and willingness to work 8:00 AM–6:00 PM Eastern Time, Monday through Friday
- Bachelor’s degree preferred
- Broad knowledge and skills within a specific technical or professional discipline
- EPA 608 Certification preferred
- Previous transportation, automotive, or HVAC industry experience preferred
- Proficiency in Microsoft Office applications preferred
- Knowledge of or experience with Carrier Transicold products preferred
Benefits
Comp & perks- Short-term cash incentives, subject to plan requirements
- Medical, dental, and vision benefits
- Wellness incentives
- Retirement benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty leave
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life insurance and accidental death and dismemberment
- Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Tuition assistance