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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex software implementations within the Life Science sector, utilizing strong project management skills and effective communication to deliver high-quality customer solutions. Proficient in technical writing and data analysis, with a solid understanding of FDA and EU regulations.
Highest-signal resume keywords
Project ManagementLife Science ExperienceTechnical WritingData AnalysisCustomer Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementData AnalysisTechnical WritingProcess ImprovementQuality ManagementStatistical AnalysisSoftware ImplementationGxP Software RequirementsFDA RegulationsEU Regulations
Soft Skills
Effective CommunicationCritical ThinkingAdaptabilityProblem SolvingCustomer Relationship Management
Tools & Technologies
MS OfficeWordExcelPowerPointSharePointSensitech Software Solutions
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Life ScienceSupply ChainLogisticsCold ChainCustomer Facing Role
About the role
Key responsibilities & impact- Manage complex, high-value, high-potential software implementations in the Life Science vertical
- Apply approved analytics to transform customer data into information
- Use Cold Chain expertise and technical writing skills to communicate issues and actions to customers
- Manage content and delivery for customer reports and other communications according to department standards
- Participate in developing technical documentation, reports/dashboards, presentations, and sales support activities
- Manage program implementations with internal and external customers using Sensitech’s proprietary software solutions
- Drive change and use new or unique solutions in business situations
- Interface with cross-functional management teams including DMS/Reporting Services, Support Services, SWE, Sales, and Project and Program Managers
- Maintain daily contact with Sensitech’s global Professional Services team
- Maintain frequent contact with internal and external customers
- Support primarily North American customers, with some EMEA support and minimal Asia or South America support
Requirements
What you’ll need- Bachelor's Degree
- 3+ years of life science, supply chain, or logistics work experience
- 3+ years of project management or program management experience
- 1+ years in a customer facing role
- Ability to travel up to 25% of the time (domestic)
- Current knowledge of FDA and EU regulations and familiarity with GxP software requirements
- Excellent project management skills with a proven track record of leading long-term software implementations
- Effective communication skills and ability to communicate complex principles and models in simple terms
- Capability to learn and manage new software platforms quickly
- Ability to balance competing demands and deal with ambiguity and change
- Strong critical thinking in complex situations
- Proven ability to prioritize project deliverables and history of quality assurance across projects
- Experience working directly with customers at all levels
- Good knowledge of process improvement and quality management methods
- Ability to analyze large quantities of data and create detailed, actionable summaries based on statistical analysis and expert commentary
- Excellent technical writing and computer skills
- Proficiency with MS Office products including Word, Excel, PowerPoint, and SharePoint
Benefits
Comp & perks- Short-term cash incentives, subject to plan requirements
- Medical, Dental, Vision
- Wellness incentives
- Retirement Benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty leave
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Tuition Assistance
- Hybrid schedule: three days in the office and two days remote per week