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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for Commercial HVAC systems, including troubleshooting, installation, and startup processes. Proficient in data analytics and effective communication to enhance customer satisfaction and operational efficiency.
Highest-signal resume keywords
Commercial HVAC Technical SupportData AnalyticsAir Cooled Chillers ExperienceMicrosoft Office ProficiencyElectrical Diagrams Interpretation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HVAC Systems KnowledgeTroubleshootingInstallation SupportStartup ProcessesTechnical DocumentationField ReportingWarranty InvestigationsQuality ImprovementData AnalysisCustomer Feedback Analysis
Soft Skills
Strong Communication SkillsPresentation Skills
Tools & Technologies
Field Reporting ToolsWarranty SystemsData Analytics Software
Industry Keywords
Commercial HVACRefrigeration SystemsField Service SupportQuality AssuranceEngineering Support
About the role
Key responsibilities & impact- Provide post-sale technical support for Commercial HVAC customers, field service teams, sales teams, and internal stakeholders
- Assist with customer and field inquiries related to installation, startup, operation, troubleshooting, and early-life product performance
- Document support requests, technical findings, and recommended follow-up actions
- Support field issue triage and escalation
- Collect jobsite details, product information, operating conditions, photos, service history, and customer feedback
- Help determine whether issues require support from Engineering, Manufacturing, Quality, Warranty, Product Management, or Field Service
- Assist with startup and jobsite support activities for Commercial HVAC equipment
- Observe startups, support troubleshooting, verify technical information, and summarize findings
- Develop jobsite reports communicating field conditions, issue drivers, corrective actions, and lessons learned
- Support warranty-related investigations and field quality improvement activities
- Review field concerns, warranty trends, service documentation, and returned-part information to identify recurring issues
- Provide factual summaries supporting corrective action reviews, customer quality discussions, and continuous improvement
- Build technical knowledge of Carrier Commercial HVAC products, applications, and support systems
- Develop working knowledge of Heavy Applied product platforms, controls, startup processes, warranty systems, dashboards, and field reporting tools
- Participate in product, quality, service, and technical training
- Communicate field learnings and customer feedback to internal teams
- Share trends, lessons learned, and improvement opportunities with Quality, Engineering, Manufacturing, Supplier Quality, Warranty, and Service teams
- Strengthen the factory-to-field feedback loop by accurately capturing and routing field concerns
Requirements
What you’ll need- High school diploma or GED with 7+ years of experience working with air cooled chillers and split systems OR Bachelor’s degree in Engineering with 5+ years of experience working with air cooled chillers and split systems
- 5+ years experience working with Microsoft office applications
- 5+ years experience in data analytics
- Ability to travel up to 30% of the time (domestic and international)
- Experience working with HVAC/refrigeration systems
- Strong communication & presentation skills
- Ability to read and interpret electrical diagrams
Benefits
Comp & perks- Short-term cash incentives, subject to plan requirements
- Medical, Dental, Vision
- Wellness incentives
- Retirement Benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty leave
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Tuition Assistance