Quality Manager – Customer Quality & Support

Carrier

. Serve as the central point of contact for quality-related questions from Sales, Technical Service, and end customers .

Posted 10/9/2026full-timeAllendorf (Eder) • GermanyMid-LevelSenior💰 €59,000 - €117,646 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality management, structured problem-solving methods, and effective communication in both German and English. Capable of driving continuous improvement initiatives and collaborating across departments to enhance product quality and customer satisfaction.

Highest-signal resume keywords

Quality Management8D Problem SolvingISO 9001 KnowledgeAnalytical SkillsCustomer Focus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality MethodsStructured Problem-Solving ToolsQuality Data AnalysisKPI MonitoringTechnical Degree

Soft Skills

Excellent Communication SkillsCollaborative MindsetStrong Customer FocusInitiativeMotivation for Improvement

Tools & Technologies

MS OfficeSAPPolarionBabtecAsana

Industry Keywords

Quality CasesQ-Solving ProcessRisk Assessment MethodsCustomer RequirementsCross-Functional Teamwork

About the role

Key responsibilities & impact

Serve as the central point of contact for quality-related questions from Sales, Technical Service, and end customers
Manage and process quality cases as part of the Q-Solving process and support sustainable problem resolution as an 8D coach
Ensure transparency regarding quality cases, including their priority, impact, actions, and processing status
Prepare decision-making materials and recommendations for management
Coordinate collaboration between Quality Engineering, Supplier Quality & Development, Quality Operations, Product Owners, Research & Development, Purchasing, and Service
Plan and moderate Q-Case Filter and Q-Review meetings
Actively incorporate customer requirements and market feedback into development projects and represent customer interests throughout the requirements process
Analyze quality data, market feedback, and returns to identify areas requiring action and initiate appropriate improvement measures
Monitor relevant quality KPIs and escalate critical quality issues in a timely manner
Promote the continuous improvement of products, processes, and customer satisfaction
Further develop the quality management system and the quality methods used
Coach colleagues in applying structured problem-solving methods such as 8D, A3, Ishikawa, and 5-Why

Requirements

What you’ll need

Successfully completed a technical degree or technical master craftsman qualification, with relevant professional experience
Several years of professional experience in quality management or a comparable technical environment
Experience handling complex quality cases and customer complaints
Solid knowledge of common quality methods and structured problem-solving tools
Good knowledge of ISO 9001 and relevant standards, guidelines, and risk assessment methods
Proficiency in MS Office; experience with SAP, Polarion, Babtec, and Asana is an advantage
Excellent written and spoken German and English, with the ability to communicate confidently and professionally in both languages
Strong analytical skills and a structured, solution-oriented approach to work
Strong customer focus and the ability to reconcile the differing interests and requirements of various departments
Excellent communication skills, a collaborative mindset, and enthusiasm for cross-functional teamwork
Initiative and the motivation to drive sustainable improvements and continuously develop quality processes

Benefits

Comp & perks

Exciting and responsible role with a direct impact on product quality and customer satisfaction
Opportunity to actively shape the further development of our quality processes and problem-solving methods
Close collaboration with various departments throughout the entire product life cycle
Diverse opportunities for professional and personal development
Work on future-oriented products and solutions in heating, cooling, and renewable energy
Competitive total compensation package with additional benefits and health programs
Potential eligibility for short-term bonus payments