Quality Manager – Customer Quality & Support

Carrier

. Serve as the central point of contact for quality-related matters from Sales, Technical Service, and end customers .

Posted 10/13/2026full-timeAllendorf (Eder) • GermanyMid-LevelSenior💰 €48,700 - €97,108 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality management, utilizing structured problem-solving tools such as 8D, A3, Ishikawa, and 5-Why methods. Proficient in analyzing quality data and monitoring KPIs to drive continuous improvement and customer satisfaction.

Highest-signal resume keywords

Quality ManagementISO 9001 Knowledge8D Problem SolvingAnalytical SkillsCustomer Focus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality MethodsStructured Problem-Solving ToolsQuality Data AnalysisKPI MonitoringTechnical DegreeProfessional Experience in Quality Management

Soft Skills

Excellent CommunicationTeamwork SkillsInitiativeMotivation

Tools & Technologies

MS OfficeSAPPolarionBabtecAsana

Industry Keywords

Quality EngineeringSupplier QualityCustomer RequirementsMarket FeedbackRisk Assessment Methods

About the role

Key responsibilities & impact

Serve as the central point of contact for quality-related matters from Sales, Technical Service, and end customers
Manage and process quality cases within the Q-Solving process
Support sustainable problem solving as an 8D coach
Ensure transparency regarding the priority, impact, measures, and status of quality cases
Develop decision-making bases and recommendations for management
Coordinate collaboration between Quality Engineering, Supplier Quality & Development, Quality Operations, Product Owners, Research & Development, Procurement, and Service
Plan and facilitate Q-Case filter and Q-Review meetings
Incorporate customer requirements and market feedback into development projects
Represent customer interests throughout the requirements process
Analyze quality data, market feedback, and returns
Initiate appropriate improvement measures
Monitor relevant quality KPIs and escalate critical quality issues in a timely manner
Promote the continuous improvement of products, processes, and customer satisfaction
Further develop the quality management system and quality methods
Coach colleagues in 8D, A3, Ishikawa, and 5-Why methods

Requirements

What you’ll need

Successfully completed technical degree or technical master craftsman qualification with relevant professional experience
Several years of professional experience in quality management or a comparable technical environment
Experience handling complex quality cases and customer complaints
Sound knowledge of common quality methods and structured problem-solving tools
Good knowledge of ISO 9001 and relevant standards, guidelines, and risk assessment methods
Proficient use of MS Office
Experience with SAP, Polarion, Babtec, and Asana is an advantage
Very good written and spoken German and English
Strong analytical skills and a structured, solution-oriented approach to work
Strong customer focus and the ability to align the diverse interests and requirements of different departments
Excellent communication and teamwork skills, with enthusiasm for cross-functional collaboration
Initiative and motivation to drive sustainable improvements and continuously develop quality processes

Benefits

Comp & perks

Diverse opportunities for professional and personal development
Work on forward-looking products and solutions in heating, cooling, and renewable energy
Competitive total compensation package with additional benefits and health programs
Potential eligibility for short-term bonus payments
Support throughout the application process, if needed
Equal treatment and an inclusive work environment