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About the role
Key responsibilities & impact- Complete paperwork on time, including posting work orders, logging incoming calls, commissioning documentation, and other required updates
- Understand and review technical documents such as wiring diagrams and as-builts
- Support and provide superior service via calls, emails, tickets, and special projects
- Analyze different systems and energy data to identify potential for energy optimization
- Understand the operation of field-level equipment and coordinate with the Field Operations team
- Support multiple customers following customized procedures and protocols
- Use questioning and listening skills for effective telephone communication
- Resolve problems by clarifying issues, researching answers and alternative solutions, implementing solutions, and escalating unresolved problems
- Handle calls professionally and build positive rapport with different types of customers over the phone
- Provide time flexibility toward shifts as required by the work floor
- Document processes and procedures to efficiently deliver superior support and first-call resolution
- Provide training, shadowing, and coaching in person and virtually to other team members
- Provide startup, commissioning, and recommissioning of customer HVAC, lighting, and refrigeration systems
Requirements
What you’ll need- 3+ years of experience in HVAC, mechanical systems, and/or Building Automation Systems (BAS) with High School Diploma, or 1+ years of experience in HVAC, mechanical systems, and/or Building Automation Systems (BAS) with a Bachelors Degree
- 2+ years of experience with chiller system operation and central plant fundamentals, including the relationship between chillers, pumps, cooling towers, and building loads
- 1+ years experience with Microsoft 365 applications
- Must be able to participate in an “On Call” rotation after the onboarding process has been completed
- Must possess a valid, current Driver’s License and be insurable by the company’s insurance carrier
- Ability to lift items up to 50 lbs and perform physical tasks such as squatting and climbing for extended periods
- Capable of working over 8 feet above grade and proficient in the use of ladders and motorized lift equipment
- Knowledge of controls applications pertaining to HVAC, lighting, and refrigeration
- Prior experience in HVAC, mechanical systems, and/or Building Automation Systems (BAS)
- Willingness and ability to develop additional knowledge of chiller operations, troubleshooting, and critical cooling systems through on-the-job training
- Solid understanding of IP networking and computer fundamentals
- Third-party integration experience with BACnet IP, BACnet MS/TP, and Modbus
- Ability to interpret system graphics, alarms, trends, and operational data to support remote troubleshooting efforts
- Experience working in customer-facing technical support, service, commissioning, or operations environments
- Strong analytical and problem-solving skills with the ability to learn new technologies and systems quickly
Benefits
Comp & perks- Short-term cash incentives, subject to plan requirements
- Medical, dental, and vision benefits
- Wellness incentives
- Retirement benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty leave
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life insurance and Accidental Death and Dismemberment
- Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Tuition assistance
- Remote work arrangement