Senior Technical Support Specialist

. Complete paperwork on time, including posting work orders, logging incoming calls, commissioning documentation, and other required updates .

Posted 10/15/2026full-timeKennesaw • United StatesSenior💰 $43,500 - $87,500 per yearWebsite

Key responsibilities & impact

Complete paperwork on time, including posting work orders, logging incoming calls, commissioning documentation, and other required updates
Understand and review technical documents such as wiring diagrams and as-builts
Provide support and superior service via calls, emails, tickets, and special projects
Analyze systems and energy data to identify energy optimization opportunities
Understand field-level equipment operation and coordinate with the Field Operations team
Support multiple customers using customized procedures and protocols
Resolve problems by clarifying issues, researching answers, implementing solutions, and escalating unresolved problems
Communicate professionally and build positive rapport with customers over the phone
Maintain time flexibility for shifts according to work-floor requirements
Document processes and procedures to deliver superior support and first-call resolution
Provide training, shadowing, and coaching to team members in person and virtually
Provide startup, commissioning, and recommissioning of customer HVAC, lighting, and refrigeration systems

What you’ll need

3+ years of experience in HVAC, mechanical systems, and/or Building Automation Systems (BAS) with High School Diploma, or 1+ years of experience in HVAC, mechanical systems, and/or Building Automation Systems (BAS) with a Bachelors Degree
1+ years experience with Microsoft 365 applications
Must be able to participate in an “On Call” rotation after onboarding
Must possess a valid, current Driver’s License and be insurable by the company’s insurance carrier
Ability to lift items up to 50 lbs and perform physical tasks such as squatting and climbing for extended periods
Capable of working over 8 feet above grade and proficient in the use of ladders and motorized lift equipment
Knowledge of controls applications pertaining to HVAC, lighting, and refrigeration
Basic understanding of chiller system operation and central plant fundamentals
Willingness and ability to develop additional knowledge of chiller operations, troubleshooting, and critical cooling systems through on-the-job training
Solid understanding of IP networking and computer fundamentals
Third-party integration experience: BACnet IP, BACnet MS/TP, Modbus
Ability to interpret system graphics, alarms, trends, and operational data
Experience working in customer-facing technical support, service, commissioning, or operations environments
Strong analytical and problem-solving skills with the ability to learn new technologies and systems quickly

Comp & perks