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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving spare parts sales, managing customer relationships, and executing promotional campaigns while leveraging analytical skills to improve market coverage and operational efficiency.
Highest-signal resume keywords
Spare Parts Sales ManagementCustomer Relationship ManagementSalesforce ProficiencyAnalytical ThinkingCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service SalesAftermarket OperationsInventory ManagementMarket AnalysisTechnical Information Provision
Soft Skills
Customer-Centric MindsetStrong Communication SkillsInterpersonal SkillsProblem-SolvingAnalytical Thinking
Tools & Technologies
SalesforceParts Ordering IT Systems
Certifications & Qualifications
University Degree or Equivalent
Industry Keywords
Spare PartsRemanufacturing ProgramsMarket CoveragePromotional CampaignsAftersales Support
About the role
Key responsibilities & impact- Drive and exceed spare parts and accessories sales targets for revenue, margin, and volume
- Build and maintain relationships with Service Partner Management, parts personnel, Key Retail Customer Accounts, and internal stakeholders
- Identify opportunities to improve market coverage and increase spare parts turnover
- Manage local remanufacturing programs and nominated suppliers
- Ensure appropriate impress stock levels for retail customers
- Prepare regular reports on spare parts and accessories forecasts, performance, and market activity
- Manage aftermarket retrofit options programs
- Analyse the Carrier Transicold parts portfolio and competitive positioning
- Identify grey market challenges and develop targeted action plans
- Provide accurate technical information on spare parts and service solutions
- Develop and execute spare parts promotional campaigns
- Serve as primary spare parts contact for retail customers
- Collaborate with CTUK and CTE CRC parts departments on regional and global programs
- Support updates to contract marketing brochures
- Respond to customer inquiries and resolve moderately complex issues
- Analyse customer interaction data and recommend service process improvements
- Develop documentation for complex customer issues and complaints
- Coordinate with sales, production, shipping, and warehouse teams to expedite orders and resolve delivery issues
- Manage inventory to prevent surplus or obsolete stock
- Support parts ordering IT systems for retail customers
- Maintain accurate activity and opportunity records in Salesforce
- Support improvement initiatives and safety-related rectification work
- Provide aftersales support for assigned customer contracts
Requirements
What you’ll need- University Degree or equivalent
- Minimum of 3 years of relevant experience in service sales, aftermarket operations, or customer service
- Strong theoretical to advanced professional knowledge supported by practical experience
- Working knowledge of Carrier organization, programs, and systems
- Customer-centric mindset
- Strong communication and interpersonal skills
- Problem-solving and analytical thinking
- Ability to manage moderately complex customer and business scenarios
- Cross-functional collaboration
- CRM proficiency; Salesforce preferred
Benefits
Comp & perks- Short-term cash incentives, subject to plan requirements
- Competitive total rewards package
- Benefits and well-being programs, varying by role and location
- Programs supporting employees’ health, security, and success
- Inclusive environment encouraging innovation, collaboration, and professional growth
- Talent development and employee engagement opportunities