Team Lead – Technical Customer Service

Carrier

. Provide technical and disciplinary leadership, coaching, and development for a team of up to 15 service technicians .

Posted 11/9/2026full-timeBrunn Am Gebirge • AustriaSenior💰 €49,500 - €99,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical leadership and personnel management skills, with a focus on HVAC, Electrical Engineering, and Refrigeration Technology. Capable of analyzing KPIs, managing service operations, and ensuring compliance with safety standards while fostering a customer-centric approach.

Highest-signal resume keywords

Technical LeadershipHVAC KnowledgePersonnel ManagementSAP ProficiencyCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HVACElectrical EngineeringRefrigeration TechnologyHeating SystemsControl SystemsCombustion TechnologyKPI AnalysisInventory ManagementContract ManagementComplaint Management

Soft Skills

LeadershipCommunicationDecision-MakingTeam SpiritResilience

Tools & Technologies

SAPCRMIT Systems

Industry Keywords

Technical Customer ServiceOccupational SafetyEH&S ComplianceService ManagementRegional Revenue Targets

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Provide technical and disciplinary leadership, coaching, and development for a team of up to 15 service technicians
Plan and ensure training, as well as onboarding for new employees
Provide technical support to technicians during complex assignments and escalations
Plan capacity, assignments, and vacations in coordination with dispatch
Manage service partners and handle complaints and escalations
Share responsibility for regional revenue, service, and quality targets
Analyze KPIs and implement improvement measures
Review and approve working hours, work orders, and documentation
Provide regular reports to Technical Management and ensure the flow of information
Take responsibility for inventory, stock management, and equipment inspections
Represent the Technical Service department in dealings with internal and external stakeholders
Ensure compliance with occupational safety and EH&S requirements

Requirements

What you’ll need

Technical training or qualification in HVAC, electrical engineering, or refrigeration technology, along with a basic understanding of commercial principles
At least 3 years of experience in technical customer service
Initial to several years of experience in personnel management
Strong technical knowledge of heating, control systems, combustion technology, and ideally refrigeration technology
Knowledge of the Viessmann/Carrier product portfolio is desirable
Confident user of SAP, CRM, and common IT systems
Good understanding of business administration, plus basic knowledge of contract and complaints management
Strong leadership, communication, and decision-making skills
Analytical, results-oriented, and independent working style
Assertiveness, team spirit, resilience, and a strong customer focus
Willingness and ability to work throughout Austria, depending on place of residence and regional requirements

Benefits

Comp & perks

Individual training and development through regular product training and continuing education
Modern company mobile phone and notebook
Company vehicle with the option for private use
Responsibility from day one and freedom to contribute your own ideas
Team and company events
Additional benefits and initiatives promoting health and well-being
Short-term variable compensation components and/or bonus payments may be available