FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for building automation systems, with strong troubleshooting skills and the ability to communicate complex technical concepts to non-technical users. Proficient in collaborating with internal teams and supporting customer resolutions while contributing to product training and documentation.
Highest-signal resume keywords
Building Automation SystemsTechnical Support ExperienceTroubleshooting SkillsWebCTRLCustomer-Facing Role
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingTechnical SupportBuilding AutomationIT NetworkingScriptingPKI InfrastructureLinuxBACnet/SCPowerShellPython
Soft Skills
Attention to DetailCommunication SkillsIndependent WorkCollaboration
Tools & Technologies
WebCTRLAutomated Logic TrainingBuilding Automation Systems
Certifications & Qualifications
IT-Related CertificationsTechnical Certifications
Industry Keywords
Controls CompanyField TechnicianService ExperienceJob Start-UpIndustrial Networking
Tech Stack
Tools & technologiesLinuxPython
About the role
Key responsibilities & impact- Provide advanced online and phone-based technical support to the Automated Logic dealer network
- Troubleshoot complex hardware, software, firmware, networking, and system configuration issues
- Reproduce reported issues when possible, collect and analyze diagnostic information, and provide clear technical findings to Engineering and Product teams
- Work closely with internal teams to investigate escalated technical issues and support customer resolution
- Provide feedback to documentation and training teams to improve customer-facing and internal technical resources
- Assist with final checkout activities for new products before release
- Participate in beta testing programs and provide practical technical feedback
- Support training initiatives by sharing product knowledge and technical expertise
Requirements
What you’ll need- High School Diploma or GED
- Bachelor's degree in a technical discipline or equivalent relevant experience in building automation, controls, IT networking, technical support, or a related field
- 2+ years of experience with a controls company, including engineering, field technician, job start-up, or service experience; or 2+ years of IT networking experience
- Experience with WebCTRL or other building automation systems
- Ability to explain technical concepts to non-technical users
- Strong troubleshooting skills and attention to detail
- Hands-on experience setting up certificates (PKI infrastructure)
- Prior experience in a customer-facing technical role
- Ability to work independently while coordinating with multiple stakeholders
- Experience with BACnet/SC or industrial networking is a plus
- IT-related certifications are a plus
- Technical certifications and direct Automated Logic training are a plus
- Basic scripting or automation experience (PowerShell, Python, or Bash) is a plus
- Linux experience is a plus
Benefits
Comp & perks- Short-term cash incentives, subject to plan requirements
- Medical, Dental, Vision
- Wellness incentives
- Retirement Benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty leave
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Tuition Assistance
- Hybrid work with in-office and remote work