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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Command Center operations, managing P&L, and driving business process management across teams and geographies. Proficient in customer engagement, service solution design, and the integration of HVAC systems and technologies.
Highest-signal resume keywords
Energy Management SystemsHVAC Equipment ManagementBusiness Process ManagementCustomer EngagementGlobal Delivery Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System IntegrationRemote Services ManagementProject ManagementService ManagementProcess Design
Soft Skills
LeadershipMentoringCustomer Management
Tools & Technologies
TridiumSchneiderHoneywellTraneNovar
Certifications & Qualifications
Associate Degree
Industry Keywords
Command Center OperationsP&L ManagementService SolutionsOperational EfficiencyMultisite Project Management
Tech Stack
Tools & technologiesIoT
About the role
Key responsibilities & impact- Lead the US/North America Command Center in Kennesaw
- Engage internal Carrier and external customers for service discovery, definition, deployment, and ongoing operations
- Co-own the overall P&L of US Command Center execution
- Lead 2–3 direct reports and approximately 20 indirect technical support engineers
- Design and run global delivery operations with teams in India and other geographies
- Discover, define, develop, and deploy business processes spanning teams and geographies
- Drive Command Center growth and best-in-class operations
- Design services around people, process, technology, and commercial needs
- Support contract and commercial design based on service and customer requirements
- Participate in sales pursuits, RFP/RFI responses, solutioning, process design, effort/costing, customer visits, and tradeshows
- Lead remote-service operations through setup, transition, stabilization, and ongoing operations
- Drive operational and business efficiency through the global hybrid delivery model
- Hire, develop, and mentor technical service managers, leaders, and engineers
- Design and implement competency-development measures
- Champion adoption of digitization, IoT, analytics, and service-management products and services
Requirements
What you’ll need- Associate degree
- 10+ years of work experience in Energy Management Systems-related areas of system integration and/or remote services management for HVAC equipment
- 5+ years of experience working with customers and internal stakeholders and capturing business needs, translating them into service solutions covering techno-process-commercial aspects
- 5+ years of familiarity with HVAC equipment such as chillers, plants, and RTUs, and multiple control solutions including Tridium, Schneider, Honeywell, Trane, and Novar
- 3+ years of Business Process Management experience covering discovery, definition, development, and deployment across teams and geographies
- Preferably handled 2 to 3 multisite projects or large-site projects involving 2,000+ sites for Remote Energy Management System and/or System Integration
- Experience managing supervisors and team leads
- Global delivery experience
- Excellent customer management and customer engagement skills
- Understanding and exposure to project management and service management
- Experience working with different internal teams and business-unit levels
- Experience working with field service teams/vendors
Benefits
Comp & perks- Short-term cash incentives, subject to plan requirements
- Medical, dental, and vision coverage
- Wellness incentives
- Retirement benefits
- Paid vacation days, up to 15 days
- Paid sick days, up to 5 days
- Paid personal leave, up to 5 days
- Paid holidays, up to 13 days
- Birth and adoption leave
- Parental leave
- Family and medical leave
- Bereavement leave
- Jury duty leave
- Military leave
- Purchased vacation
- Short-term and long-term disability
- Life insurance and accidental death and dismemberment insurance
- Health Savings Account
- Health Care Spending Account
- Dependent Care Spending Account
- Tuition assistance
- Hybrid schedule with 3 days onsite and 2 days remote per week