Customer Support Specialist

Cars Commerce

. Provide excellent customer service to dealers and/or consumers via phone, email, chat, and text .

Posted 11/12/2026full-timeRemote • United StatesJunior💰 $41,500 - $49,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service by effectively resolving inquiries and providing product knowledge while achieving service-level goals. Proficient in using Salesforce.com for tracking customer interactions and maintaining high-quality service standards.

Highest-signal resume keywords

Customer Service ExcellenceSalesforce.com ProficiencyTime Management SkillsVerbal And Written CommunicationProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce.comMS OfficeWindowsCustomer Inquiry ResolutionProduct Knowledge Development

Soft Skills

Customer EmpathyPositive AttitudeTeam CollaborationOrganizational SkillsFlexibility

Tools & Technologies

Online Media Tools

Industry Keywords

Customer SupportService-Level GoalsFirst-Contact ResolutionService-Industry Experience

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Provide excellent customer service to dealers and/or consumers via phone, email, chat, and text
Resolve customer interactions promptly, professionally, and personably, focusing on first-contact resolution
Develop expertise in Cars Commerce products and services
Share product and service knowledge with customers
Achieve individual and team service-level goals
Track and document customer inquiries and resolutions in Salesforce.com
Identify and escalate inquiries and issues to Tier 2 Support, Product, and Technical Support teams
Assist dealers, consumers, and internal customers with various tasks and inquiries
Perform related duties supporting the Customer Support Team and Operations Department

Requirements

What you’ll need

Customer-focused with a positive attitude and ability to work with non-technical customers and a diverse customer base
Excellent time management, organizational and prioritization skills
Accountability for issue resolution and customer empathy
Strong work ethic and ability to work as part of a team
Strong verbal and written communication skills
Ability to solve problems quickly and creatively
Knowledge of MS Office and Windows required
Greater technical aptitude preferred
Familiarity with online media and tools preferred
Ability to learn quickly and adapt to change
Sound judgment and professionalism
Ability to work independently and deliver high-quality work
Flexibility to work weekend and/or evening shifts
Prior customer service or service-industry experience preferred
College degree preferred or minimum of one year of work experience required
Applicants must be authorized to work in the United States
Employment visa sponsorship is unavailable

Benefits

Comp & perks

Medical, dental & vision from day one — no waiting period
401(k) with company match, immediate vesting
Employee Stock Purchase Plan — buy Cars.com stock at a discount
Unlimited Flex Time Off
11 paid holidays
1 volunteer day
Paid parental and caregiver leave
$350 one-time home office stipend
$70/month for virtual-first work
Tuition reimbursement up to $5,250/year