Cars Commerce

Account Executive

• Drive revenue growth and meet or exceed acquisition, retention and revenue targets
• Actively seek out new sales opportunities through cold calling and networking
• Create acquisition opportunities by introducing Cars Commerce to prospects in the assigned territory, nurturing prospects and facilitating the proposal process
• Master and train dealers on the digital car dealership ecosystem and KPIs produced by Cars Commerce Canada
• Conduct monthly performance reviews with customers, present opportunities and propose upsell solutions
• Build and maintain strong, long-lasting customer relationships
• Work with customer support personnel to implement digital solutions
• Update the sales CRM every day
• Participate in weekly sessions with the sales director and product sessions
• Prepare and deliver presentations on services to potential clients
• Attend conferences, meetings, and industry events to network and promote Cars Commerce services

Associate Account Manager

• Work closely with and provide essential support to the Enterprise Sales Executive (EAE)
• Ensure customer success and retention while assisting with account growth
• Serve as a key customer contact, focusing on sales and retention success
• Assist in managing account portfolios and maintaining revenue targets for various business lines
• Support sales or referrals of Cars Commerce products and services to current customers and new prospects
• Collaborate with the EAE to execute account strategies
• Prepare reports and audits for assigned accounts and pull insights for decision-making
• Identify and assist with upsell opportunities and work with the EAE to close deals
• Use remote sales techniques and product knowledge to retain and grow accounts
• Travel up to 50% for client visits

Account Executive, Majors

• Act as the primary point of contact for Cars Commerce customers, focusing on customer success, retention, and growth
• Sell products and services to existing customers
• Maintain customer relationships through regular in-person visits within an assigned geographic territory
• Respond to client inquiries and recommend appropriate products and services
• Execute sales strategy and identify and close upsell opportunities
• Prepare reports and deliver insights communicating measurable value to customers
• Demonstrate expertise in Cars Commerce products, services, and the digital automotive marketplace
• Manage pipeline, maintain daily Salesforce hygiene, track pipeline coverage ratios, forecast accurately, and apply a structured sales methodology
• Travel at least 75% of the time within the assigned territory, primarily driving with occasional flights, for face-to-face customer engagement
• Partner across selling and servicing roles to maximize customer value from the Cars Commerce Platform

Account Executive, Field

• Act as the primary point of contact for Cars Commerce customers
• Focus on ongoing customer success, retention, and growth
• Sell products and services to existing customers
• Maintain customer relationships through regular in-person visits within an assigned geographic territory
• Respond to client inquiries and recommend appropriate products and services
• Execute sales strategy and identify and close upsell opportunities
• Prepare reports and deliver insights communicating measurable customer value
• Demonstrate expertise in Cars Commerce products, services, and the digital automotive marketplace
• Manage pipeline, maintain daily Salesforce hygiene, track pipeline coverage ratios, forecast accurately, and apply structured sales methodology
• Travel at least 75% of the time within the assigned territory, primarily driving with occasional flights, for face-to-face customer engagement
• Partner across selling and servicing roles to maximize customer value from the Cars Commerce Platform

• Act as the primary point of contact for Cars Commerce customers
• Focus on ongoing customer success, retention, and growth
• Sell products and services to existing customers
• Maintain customer relationships through regular in-person visits within an assigned geographic territory
• Respond to client inquiries and recommend appropriate products and services
• Execute sales strategy and identify and close upsell opportunities
• Prepare reports and deliver insights communicating measurable customer value
• Demonstrate expertise in Cars Commerce products, services, and the digital automotive marketplace
• Manage the sales pipeline, maintain daily Salesforce hygiene, track pipeline coverage ratios, forecast accurately, and apply structured sales methodology
• Travel at least 75% of the time within the assigned territory, primarily driving with occasional flights, for face-to-face customer engagement
• Partner across selling and servicing roles to maximize customer value from the Cars Commerce Platform

Client Partner

• Work with Cars Commerce Account Executives, Performance Managers, and Management to grow revenue across Dealer Inspire and Cars Commerce Media Network
• Identify, create, and close new business and upsell opportunities across an assigned territory
• Promote digital advertising strategy, media planning, websites, and related technology solutions
• Work cross-functionally to identify growth opportunities and develop account action plans
• Create a monthly pipeline of new business and manage the entire sales cycle, including prospecting, outreach, needs analysis, demonstrations, negotiation, and closing
• Develop media plans using paid search, social advertising, OTT/CTV, video advertising, SEO, programmatic display, and retargeting
• Consult with clients on digital strategy and present recommendations and product value to business and technical users
• Audit customer websites to identify digital optimization opportunities tied to key performance indicators
• Develop trusted customer relationships and grow revenue over time
• Analyze customer needs and implement tailored strategies
• Report on sales activity, revenue forecasts, and closing timetables
• Support customer implementation phases and guide supporting teams to ensure customer satisfaction and success
• Obtain and distribute competitive information to guide marketing and sales strategies
• Travel as needed to present to clients in person

Client Partner, Media & Digital Solutions

Customer Support

• Develop expertise in Cars Commerce products and services and share this knowledge with customers
• Achieve individual and team service level goals
• Track and document customer inquiries and resolutions in Salesforce.com
• Identify and escalate customer inquiries and issues to Tier 2 Support, Product and Technical Support teams
• Assist dealers, consumers, and internal customers with various tasks and inquiries
• Perform other related duties supporting the Customer Support Team and/or Operations Department

Associate Account Manager

Account Executive, Majors

Account Executive, Field

Account Executive, Field

Account Executive, Field

Client Partner, Media & Digital Solutions

Customer Support Specialist